Essays on green markets and green marketing
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- March 22, 2019
- Affiliation: Kenan-Flagler Business School
- Firms develop and market their environment-friendly activities not only to contribute to society but, more importantly, to be perceived as environmentally responsible, capture the willingness to pay of green consumers, and increase profits. At the same time, many firms are convinced that the associated increase in costs and uncertain financial benefits will erode their competitiveness. Environmental developments require firms to identify the sources of improvement and make appropriate adjustments, which often entail extensive analyses and costly alterations. The difficulty in measuring emissions along the entire supply chain and the unclear market response make it difficult for firms to manage their environmental initiatives. Furthermore, with recent developments in markets for greenhouse gas emissions, firms are faced with the task of strategically managing a portfolio of internal and external approaches to optimizing their environmental performance. The first essay of this dissertation provides a market-based synthesis of the possible opportunities for green within and across a firm's business model. A review of operationally internal approaches to environmental management, advancements in external carbon markets, managerial and operational issues involved, and demand-side implications are discussed. In the second essay, an empirical investigation is first conducted on the market-side response to product carbon footprints and carbon offsetting claims. Based on the findings, a theoretical model is then developed to understand how a firm, faced with a market where consumers differentially value distinct carbon footprint-reducing approaches, can manage its portfolio of environmental initiatives. In the third essay, a theoretical model is developed to investigate the impact of the voluntary carbon market and the resulting availability of carbon offsetting as a footprint-reducing initiative on competition and the environment. Taken together, this dissertation provides an outline of the areas of green, both internal and external to a firm's operations, and the influence of the voluntary carbon market on firms' environmental management strategies
- Business administration
- https://doi.org/10.17615/wjrm-9x54
- Dissertation
- In Copyright
- Balasubramanian, Sridhar
- Doctor of Philosophy
- University of North Carolina at Chapel Hill
- February 14, 2015
This work has no parents.
- UNC-Chapel Hill Climate Change Resources

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Dissertation topics on green marketing
How is sustainable development beneficial to the use of greener marketing on a daily basis? How to use communication in the implementation of green marketing? Here you will find some ideas for a dissertation studying green marketing.

Credit Photo : Unsplash Lawrence Kayku

Topic 1 - Marketing and its link to sustainable development
The concepts involved are those of marketing and sustainable development. Over the years, they have become closer and closer, with any business looking to implement greener marketing. Problem: how is sustainable development beneficial to the use of greener marketing on a daily basis? Talk about sustainable development in companies, ecological products and their impact on consumer choice. Also, deal with greener communication and everything relating to the environment and its protection in the actions carried out by the groups. Give specific examples.
Topic 2 - Communication and green marketing
The two concepts have been linked for a short time, especially since communication and sustainable development can be seen as sometimes contradictory concepts. Problem: how to use communication in the implementation of green marketing? Talk about business communication methods, their impact on green marketing, and their usefulness. Talk about awareness factors in companies and what exactly is meant by green marketing. What are its advantages and disadvantages? What are the differences with more traditional marketing?
Topic 3 - New technologies and ecology in companies for more responsible marketing
These two notions are paradoxical, new technologies are often not compatible with ecology. The constructions of men on the planet to allow the development and operation of new technologies clearly appear to be in contradiction. Problem: how to combine new technologies and ecology within companies as part of more responsible marketing? Talk about the concept of green marketing, define the nuances and responsibilities of each player in the context of environmental protection. What new technologies are used, and how do they serve the objectives of green marketing on a daily basis?
Topic 4 - Reconciling the ecological argument in a new green marketing
The ecological argument has become essential in companies, both for managers and for new candidates from the younger generations, who are increasingly interested in the ecological question. Problem: how are ecological arguments essential for the well-being of a company and the development of more reliable marketing? Talk about consumers and their new vision of advertising communication. Why do the old ways no longer work? How to implement more responsible marketing, and for what objectives? How to combine ecological objectives and commercial objectives? What influence does ecology have on consumers and on business partners?
Topic 5 - Green marketing: a real issue or a fad?
The question that many consumers or even professionals ask is whether green marketing is just a trend of the moment or a real commitment. Problem: is green marketing a new way of considering communication or a purely commercial opportunity? Talk about the contributions of green marketing compared to traditional marketing. What are the changes? How is green marketing defined? Give examples of green marketing campaigns and their influence on the merits of the company. Why do some people call green marketing an opportunistic method? Sources : Codeur, Vie publique, Acteur durable
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Dissertation Methodology: Green Marketing and Green Purchasing
Green marketing and green purchasing behaviour.
This chapter consists of numbers of sections. First, we will introduce and discuss about marketing follow by green marketing, the evolution of green marketing and also the green purchasing behavior in Malaysia. Besides, it also reviews the green purchasing behavior and the literature on the factors that affect the green purchase behavior among Malaysian consumer.
2.1 Review of the Literature
2.1.1 Green Marketing
On a daily basis, we can routinely found much news about the global environmental issues appear in the popular press, magazines, television news shows and other form of media. Global environmental problems such as dwindling natural resources, pollution, acid rain and global warming by now becomes a challenge to the human live. According to Dunlap (1991), media, legislator and also the society began to pay attention and concern about the environment due to the broad range of threats to environmental quality. In 1970, environment had become a main national concern. Due to this, organization starts to get the idea to go green for the purpose to absorb more value and benefits.
According to Menon & Menon (1997), green marketing become a part of the overall corporate strategy (Prakash A., 2002). The term of “Green Marketing” appear often in the press and was using by the organization which goes green (Polonsky, 1994). However, public do not understand what it is and always link it to the selling or advertising the goods with environmental characteristics. Truly, green marketing has a broad range of concept, which can be applied to consumer goods and services. Polonsky (1994) state that, green or environmental marketing consists of all activities designed to generate and facilitate any exchanges intended to satisfy human needs or wants, such that the satisfaction of these needs and wants occurs, with minimal detrimental impact on the natural environment.
As cited in “An Introduction to Green Marketing” by Polonsky (1994), there are several literatures suggested reasons for the increased use of green marketing by organizations. The five liable reasons are: 1) Organizations identify environmental marketing to be an occasion that can be used to achieve its objectives (Keller 1987; Shearer 1990), 2) Organizations believe they have a moral obligation to be more socially responsible (Keller 1987; McIntosh 1990; Shearer 1990; Freeman & Liedtka 1991; Davis 1992), 3) Governmental bodies are forcing firms to become more responsible (NAAG 1990), 4) Competitors’ environmental activities pressure firms to change their environmental marketing activities (NAAG 1990), 5) Cost factors associated with waste disposal, or reductions in material usage forces firms to modify their behavior (Azzone & Manzini 1994).
Today, society start to concern about environmental issues and organizations realize that they must behave in an environmentally responsible manner. Therefore, they ought to pursue this tendency in order to achieve environmental objectives as well as benefits related objectives. As a result, company will embrace the environmental issues addicted to their organization’s culture. Company will view green marketing as two different standpoints: first, firms use the fact that they are environmental responsible and use it as a marketing tool. Second, firms take it as a responsibility but do not promoting it. With this, organization believes that they may gain competitive advantage from this behavior (Polonsky, 1994).
Intended to success in green marketing, it requires efforts from different parties such as consumer, organization, and government. Consumers who desire for clean environment, they have the willingness to pay more for green product. Government has to put in some effort to “persuade” their citizen to become more environmental friendly. Besides, government also can control the level hazardous that the factories produce. With the government regulation and the co-operation from their citizen, green marketing that the firms bring in will be run more efficiently in the future.
2.1.1.1 Evolution of Green Marketing
In the late 1960s the United States began the modern environmental movement and became the world leader for environmental reform. At that time European countries were still engaged in completing post-World War II economic recovery (Flattau, 1990). During the 1980s European environmental interest and action began to grow.
The greening of corporations on both sides of the Atlantic have affected by many factors (Marc Lampe and Gregory M. Gazda, 1994). The most important catalysts and pressures that have resulted in green marketing have been identified and are stated as follow:
Environmental Damage and the Media
Public Opinion and Social Concern for the Environment
Social Forces and the Greening of Business
Green Political Power
Environmental Law
Consumer Attitudes and Green Purchasing
Institutional Pressures — Investors and Employees
Since 1980s, green marketing has gone through few phases. According to Charter and Polonsky (1999) as cited in the study “Opportunities for Green marketing: young consumers”, green marketing is the advertising or promotion of a product based on its environmental performance or an enhancement thereof (Lee, 2008). At the first decade, a lot of marketers thought that they will get encouraging responses from their customers, such as increase in image, market share and sales from their green action. However, Wong et al. (1996) found that, although the environmental problems are the majority concern issues in the society, but, the market growth for green products was disappointing.
In the years of 1990s, marketers encounter the criticism of green marketing (Lee, 2008). Schrum et al. (1995) exposed that consumers’ purchasing behaviors are not interrelated with the manners of environmental concern and the affiliated desire for green products of a person (Lee, 2008). Mintel (1995) put forward a report about the environment and prove that there was only little increase in green consumers and found that there is a considerable gap between the concern and the actual purchasing behavior (Peattie & Crane, 2005). According to the National Consumer Council (1996), the rate of recurrence and status of green claims was also found to be decline. . Although green product growth continued strongly in certain markets, such as in food, tourism, and financial services area, however, there was no longer talk about the impressive growth of green product introductions across the majority of markets.
As society establishes growing awareness with the natural environment, businesses have begun to alter their behavior in an attempt to meet the changes. Some businesses have been quickly adapting concepts like environmental management systems and waste minimization. Besides, environmental issues into has also been integrated into all organizational activities. This proved by the development of journals such as “Business Strategy and the Environment” and “Greener Management International,” which are particularly designed to disseminate research concerning business’ environmental behavior. The popular press has been bombarded by terms like “Green Marketing” and “Environmental Marketing. Many governments around the world have become so concerned about green marketing activities that they have attempted to regulate them (Polonsky, 1994a).
Green marketing is considered as one of the major trends in modern business (Kassaye, 2001; McDaniel and Rylander, 1993; Pujari and Wright, 1996; Simms, 1992). The demand for ecological products and sustainable business activities was determined by the customers’ growing awareness concerning environmental issues, pressure from government especially in industrially developed countries, competitive pressure as well as cost and profit issues (Polonsky & Michael Jay, 1994). In the year 2000s, Gura˘u & Ranchhod (2005), Ottman (2007) found that, many green products have significantly improved and recovered consumer confidence due to the reasons of the implementation of more advanced technology, stricter state enforcement on deceptive claims, government rules and incentives as well as closer scrutiny from various environmental organizations and the media.
Besides, green marketing gradually increase the forces again with the constant ascend of growing global concern about the environmental quality. “Sustainable development” always being pressed as the province theme in twenty-first century trade, two trends is predicted as foreseeable in the future of green marketing. Initially is the concept of an eco- friendly approach in doing business will be pushed into the ordinary. Secondly, corporations from developed countries will kick off international green marketing in order to expand their market, increase their sales and take advantage of positive image of their green brands established in their domestic markets (Lee, 2007).
Peattie and Crane (2005) have found five marketing practices which vulnerable the development of green marketing which also effectively hampered the development of the mainstream of marketing in the past. They are green spinning, green selling, green harvesting, entrepreneur marketing and compliance marketing. Green spinning is taking a hasty approach by using relations to refuse or discredit the public’s criticisms against the company’s practices. Green selling means that organization taking an opportunistic approach by adding some green claim to existing products with the objective to enhance sales. Follow by green harvesting; which means that the company become enthusiastic about the environment only when greening could result in cost savings such as in terms of energy and material input inefficiencies, package reductions and etc. Then, the company also will practice the entrepreneur marketing which means that they will develop the inventive green products to market without truly identify with what the consumers actually need. Lastly, the compliance marketing is the company use easy conformity with implemented or expected environmental legislation as an opportunity to promote the company’s green credentials without taking initiatives to go beyond responding to regulations.
2.1.2 Green Purchasing Behavior
Nowadays, it has been reported by Roberts, (1996); Straughan and Roberts, (1999), a number of studies that consumers have turn into increasingly aware of the importance of environmental problems. (Laskova, A., 2007). For example, an amount of consumers are factoring in environmental issues in their purchase decisions (e.g. whether the product is made from recycled materials). Although the environmental awareness had increase, yet from Ottman (1992), the demand for green products has been shown to be irregular across different market segments.
Green purchasing can be defined as “the purchasing of procurement efforts which give preferences to products or services which are least harmful to the environmental and human health”. (Lee, K. L., 2004). According to Mostafa (2007), green purchasing behaviour is defined as the spending of products that are helpful to the environment; recyclable or conservable and sensitive or responsive to ecological concerns.
Generally, green product can be known as an ecological product or environmental friendly product.(Tan, B. C. and Lau, T. C., 2010). Based on Shamdasani et al., (1993), green or environmentally friendly products are largely defined as products that will not contaminate the earth or deprecate natural resources, and can be recycled or conserved. (Mostafa, M. M., 2006). Stone et al., (1995) provides evidence showing that there is an increasing number of consumers in U.S. and Western Europe are turning to more environmentally responsible in terms of their personal habits and lifestyles while Phillips (1999) tells 50% of Americans declare to look for environmental labels and to change brands based on environment friendliness.(Mostafa, M. M., 2006). Suchard and Polonsky (1991) report that respondents are willing to pay 15% and 20% more for green products.(Mostafa, M. M., 2006). Due to consumer are changing their personal habits and lifestyles, Martin and Simintiras (1995) consumers may turn their environmental concern into actively purchasing green products commitment. (Tan, B. C. and Lau, T. C., 2010)
From Li, L. Y. (1997); Maloney &Ward (1973) said that empirical studies have established a significant positive relationship between ecological intention and behaviour. (Chan, R. Y. K., 2001). Moreover, Chan, R. Y. K. (2001) hypothesized that attitudes toward green purchase will affect green purchase behaviour through the mediating variable of green purchase intention..
In addition, western literature has provided facts that environmental behaviour is related to the following variables: environmental attitude (Kaiser et al., 1999), environmental concern (Schultz et al.,2004), perceived seriousness of environmental problems (Garcia-Mira et al., 2005),perceived environmental responsibility (Manzo and Weinstein, 1987), perceived effectiveness of environmental behaviour (Manzo and Weinstein, 1987), concern for self-image in environmental protection (Lee, 2007), and peer influence (Ryan, 2001).( Lee, K., 2008)
2.1.3 Social Influence
Social influence is one of the most persistent determinants of an individual’s behavior. This statement can be proof by the existing literature on stuff use. From the research by Lee (2008), social influence was the most influential predictor of green purchasing behavior. In addition, in the journal “A Study on Consumers’ Green Purchasing Intention”, social influence was found to be positively and ranked as the second top factors which affect the green purchasing intention by the researcher. Morgan and Grube (1991) state that, cigarette smoking; alcohol and other drug use were used in social situation. This explains the major part of consumer weakness of interpersonal influence. Based on the study in Social Cognitive Theory by Bandura (1989), he state that there are bidirectional influence between personal behavior and the environment. Individuals’ expectation, beliefs and cognitive competencies will be modify and develop by the social influences and physical structures within the environment (Cheah, 2009). Consequently, it can perceive that one’s buying behavior and the buying decisions are strongly related and influence by their social environment, which include the family, friends and peer networks.
According to Rashotte (2006), social influence can be defined as the changes in an individual’s thoughts, feelings, attitudes, or behaviors that results from interaction with another individual or a group. People will choose to adjust their belief and behavior in a condition that they respect to others whom they feel similar. Individuals are adapting to particular attitude when majority of individuals’ referent group holds the exacting attitude. In addition, individuals may change the opinion with the influence of others who are perceived as an expert in the matter in hand.
Social influence is not the conformity, power or authority. Conformity only occurs when a person expresses an opinion or behavior on behalf to meet the expectation given by others, although he or she does not hold the belief that the behavior is correct. Nevertheless, power is the aptitude to coerce or persuade someone to perform in a particular way by controlling his or her results and authority is the power that is believed to be legitimate rather than coerce by those who are subjected to it (Rashotte, 2006).
Martin and Bush (2000) proposed that, individuals learn broad behaviors and attitudes from past experiences. Besides, previous research result also indicated that consumers learn and structure their behavior from not only from past experiences, but also based on the observation on others and through the electronic or printed media (Bandura, 1977 as cited in Cheah, 2009). From this, it can be perceived that individuals’ buying behavior are expand and affected by their surrounding agents such as family, friends, media as well as school (Moschis, 1981; Ozgen, 2003).
2.1.4 Environmental Attitude
Passing years, public are exhibited with more and more facts which shows that human behavior is the main factor that harmfully affecting our natural environment. Environmental problems of shrinking natural resources, pollution, and population growth challenge the ways people live. Newhouse (1990) state that, environmental attitude is considered one of the best promising concepts to the ecological behavior (Kaiser et al, 1990).
Environmental attitude can be defined as an educated disposition to react consistently to the favorable or unfavorable manner with respect to the environment (Nik Abdul Rashid, N.R., 2009). There are some reliable empirical evidence shows that there is a positive relation between environmental attitude and behavior. The research done by Kaiser et al. (1990), state that environmental attitude is the powerful determinants of ecological behavior. In this study, also proposed that environmental attitude can be measured by the knowledge, affect and intentions (Sia et al., 1985 86; Berger & Corbin, 1992; Axelrod &Lehman, 1993). Kaiser’s study (1990) also proposed that environmental knowledge, environmental values and ecological behavior intention are suggested as the theoretical outline of the theory of planned behavior. Thus, perception can be made that, the person who have environmental attitude can behave positive ecological behavior.
According to the Ajzen and Fishbein’s Theory as cited in Ecological Concern, Attitudes, and Social Norms in Voting Behavior by Gill (1986), the determinants of behavioral intention are attitude toward the behavior and subjective norm. The determinants of attitude are cognitive arrangement such as the beliefs that the behavior leads to certain conclusion and the evaluations of those outcomes. At the same time, the causal of subjective norms are normative structure, for example, the beliefs about the normative expectations of specific referents and the inspiration to fulfill with those expectations.
2.1.5 Environmental Concern
Based on the previous study done by Maloney and Ward (1973), environmental concern also known as “ecological concern”, which refers to the degree of emotionality, the amount of specific factual knowledge and the level of willingness as well as the extent of the actual behavior on pollution-environmental issues (Ahmah & Juhdi, n.a.).
In the research “Examining Why Consumers Intend to Purchase Ecologically Sound Products”, the result shows that the most important determinants mediated by attitude are environmental concern (Angela, 2001). From this, we can perceived that consumers who are environmental concern, he or she are more likely to form positive environmental attitudes. Moreover, environmental concern also ranked as the second top predictor of green purchasing behavior in the research completed by Lee (2008).
Arnocky et al. (2007) state that, a person can possess any one of the three types of environmental concern, which is egoistic environmental concern, altruistic environmental concern and biospheric environmental concern. The person who holds the egoistic environmental concern, he or she believe in the effect of environmental destruction may have on themselves. Therefore, he or she will protect the environment since they don’t want to drink dirty water or breathe the polluted air. For the people who are altruistic environmental concern, they are concern for other people in relation to the environment. A person who is bioshperic environmental concern, they believe that human beings be supposed to not threat our environment since we are a part of the nature and all species have the right to survive.
Environmental concern or ecological concern is related to the individual’s consumption behavior (Cosby, Gill and Taylor, 1986). Over the years, Lorche (1996) found that, most of the consumers start to concern about the environment because they realized that their purchasing behavior are the direct impact to the ecological problems (Ahmad & Juhdi, n.a.). Dunlap and Van Liere (1978) have defined environmental concern in their research as a global attitude with different effects on behavior through behavioral intention (Cheah, 2009).
2.1.6 Perceived Seriousness of Environmental Problems
Environmental problem is a known process within the environment which has negative effects on the sustainability of the environmental quality necessary for the well being of the organisms living in it.
P. Wesley Schultz (2000) mentioned that there was a large amount of research has associated environmental problems to the human tendency to act in one’s own interest (e.g., Bamberg, Kuhnel, & Schmidt, 1999; Diekmann & Preisendorfer, 1998; Hardin, 1968, 1977; Kaiser, Ranney, Hartig, & Bowler, 1999).
Some Western journal also provided that environmental behavior is related to perceived seriousness of environmental problem. It is saying that individuals discriminate between global and local environmental problems when they make judgments about environmental problems. Therefore, environmental education seems to be to relate the global to the local, and the future to the present, so as to increase the involvement of the participants in pro-environmental behavior (Garcia-Mira et al., 2005)
Basically, environmental problem is considered serious by majorities and the trend over the past decade is moving upward. Majorities see environmental quality as deteriorating and it is likely to continue to deteriorate. Although it remain unclear in the strength of environmental concern, but majorities see environmental problems as worsening and increasingly intimidating to human being. Environmental problem that expected to become deteriorate include water pollution, air pollution, global problems as well as local problems and less noxious problems such as the use of plastic.
The trends indicate that public concern for environmental problems has reached an unprecedented high. There is increasing majorities support government action to protect environmental quality. Besides, majorities regularly hold up with environmental protection over economic growth as well as signify a personal willingness to pay the cost of such protection (Riley E. Dunlap et al., 1991).
2.1.7 Perceived Environmental Responsibility
Environmental responsibility is the obligation of an individual to take actions which protect and improve the environment as a whole.
An individual or institution is responsible for environmental problems when they:
[…] occupy a social role that makes them accountable for certain outcomes; and/or that
particular actions they take lead to unfavorable outcomes; with or without recourse to their intentionality and/or their ability to be held accountable (Hobson, 2006).
Conceptually, environmental responsibility suggests we are all need and/or obliged to enact collective solutions to rapidly increasing environmental problems. It also saying that working-up of moral selves is undertaken in relation to consumption practices (Barnett et al., 2005).
A person’s environmental behavior can be predicted by how responsible a person feels for the environment (Kaiser & Shimoda, 1999). Study showed that people can feel responsible in at least two ways (Kaiser, 1996). One way refers to morality and the other one is conformity to social expectations or conventions. Moral responsibility feelings depend on a person’s self-ascribed responsibility (i.e. a deliberate responsibility judgment) and guilt feelings (Kaiser, 1996). Conventional responsibility feelings depend on the social expectations a person is responsive to and his or her willingness to meet these expectations (Kaiser & Shimoda 1999; Kelman & Hamilton, 1989).
Other than that, the norm-activation theory of Schwartz (e.g. Schwartz, 1977; Schwartz & Howard, 1981), which promotes responsibility as a personal moral obligation, is the most prevalent one on the subject of environmental behavior (Fuhrer, 1995; Fuhrer & Wolfing, 1997; Kaiser, 1999).
2.1.8 Perceived Effectiveness Environmental Behavior
Perceived consumer effectiveness (PCE) refers to consumers’ attitudes and responses to environmental appeals which are a part of their belief that individuals can positively influence the outcome to such problems. (Straughan R. D. & Roberts J. A., 1999)
According to Rothbaum, Weisz, and Snyder (1982), theorist had studied in the areas of learned helplessness, locus of control, and perceived control and found out that PCE is connected to these areas. (Ellen P., Wiener J. & Cobb-Walgren C., 1991)
From Tesser and Shaffer (1990) generally, nowadays researcher classify an attitude as basically an evaluation of an issue or problem and perceived consumer effectiveness as an approximation of the degree to which personal consumption activities contribute to a solution to the problem. (Ellen P., Wiener J. & Cobb-Walgren C., 1991)
Besides that, derived from Ajzen (1985); Ajzen and Madden (1986) said that the level to which a person feels that he or she has little behavioural control over the performance of a behaviour has been shown to uniquely lessen behavioural intentions and behaviour, even in situations where attitudes and or social norms toward the action are very positive. Additionally, PCE should affect intentions and behaviour if individuals believe their behaviour will or will not lead to the desired outcome. (Ellen P., Wiener J. & Cobb- Walgren C., 1991)
Moreover, a study had also found that perceived consumer effectiveness was a remarkable predictor of three environmental behaviors: purchasing, recycling, and contributing to environmental groups. (Ellen P., Wiener J. & Cobb-Walgren C., 1991). Therefore, perceived effectiveness of environmental behaviour can be a significant predictor in green purchasing behaviour.
2.1.9 Concern for self-image
According to Terpstra and Sarathy(1997), the reason consumer purchase products are for its utility, function, performance, image and status and based on the study from Elliot(1997), consumer spend on product for the symbolic meaning while revealing their images.( Chiu, K. K. S.,Lin, R. J., Chiu, C. K. and Chang, T. Y. T., 2007).
Individuals like to have a self-image as a responsible person (Kjell Arne Brekkea, Snorre Kverndokkb, Karine Nyborg, 2001), from this, their behavior in green market place can be closely determined by how purchases of different goods will influence this self- image.( Kristina Ek And Patrick Soderholm, 2006).
From Zikham and Hong (1991) under many conditions, consumer’s self-image will affects his/her purchase decisions and consumers exercise products to illustrate, sustain, and reinforce their self concepts to themselves. (Sirgy, 1982; Wallendorf and Arnould, 1988; Zinkham and Hong, 1991). It is also founded that “purchase and consumption are good vehicles for self-expression” (Jamal and Goode, 2001, p. 483). .( Chiu, K. K. S.,Lin, R. J., Chiu, C. K. and Chang, T. Y. T., 2007).
Other than having preferences as a responsible person, individuals also prefer to have a positive image. From the studies of Ek, K. and Soderholm, P. (2006), they build an analysis model by implying that individual who’s choosing “green” will yield a self- image improvement.
Moreover, in the field of consumer behavior, Wright et al.(1992) recommended that an individual, before purchasing a particular product, they will assesses the match between the image related with this purchase and her/his self-image.(Mannetti L., Pierro A. and Livi S., 2004)
Engaging in pro-social behavior is also having linkage with self-image. For example, by purchasing a green products rather than conventional product can indicate to others that he or she is a pro-social, rather than a pro-self individual and consequently it can help individuals build a pro-social reputation. (Semmann, Krambeck, & Milinski, 2005; Wedekind & Braithwaite, 2002). (Griskevicius V., Tybur J. M. and Bergh B. V., 2009)
Additionally, acquiring goods are not only “bundles of attributes that yield particular benefits” (Holt, 1995, p. 1) but it is also an indication of symbolic meanings to the community. (Chiu, K. K. S.,Lin, R. J., Chiu, C. K. and Chang, T. Y. T., 2007). “It shows the world that its owner cares” (Maynard, 2007). (Griskevicius V., Tybur J. M. and Bergh B. V., 2009)
2.1.10 Relationship between Demographic Variables and Green Purchasing Behavior
There are six important moderating variables which will affect the green purchasing behavior towards green products; they are gender, age, marital status, race, highest educational holder and monthly income level.
2.1.10.1 Relationship between Gender and Green Purchasing Behavior
Gender is an important determinant towards green purchasing behavior. The environmental concern need to be taken into consideration before discuss about green purchasing behavior as it will affect the green purchasing behavior of an individual. Numerous studies’ results have dealt with the question of whether there are systematic differences between women and men with hold of environmental concern. Some of the studies such as Arbuthnot and Lingg (1975) as cited by Shen and Saijo (2008), stated that women are less environmental concern than men. On the other hand, in the study by Mainieri et al (1997), women show significantly higher interest than men in the green buying and on the environmental concern. Still, many other researchers found the opposite results. Therefore, gender has been set as one of the variable to investigate the green purchasing behavior.
2.1.10.2 Relationship between Age and Green Purchasing Behavior
Another item that used to test the correlation between socio-demographic and green purchasing behavior is age. Age is one of the main factors to determine the green purchasing behavior on an individual in many studies. Different level of age will encompass different level thoughts towards environmental issues. According to Shen and Saijo (2008), which stated that, young consumer will tend to more concern about environmental quality than elders consumers. Straughan and Roberts (1999) also argue someone who full-grown up in the moment in which environmental concerns have been a prominent issue at various stages, are probable to be more receptive on the environmental issues. The justification is because young consumers are the person who always supports the action of against the environmental worsening and they are the one who often attend to information about environmental issues than older generation. As a result, younger generation will tend to become more active in buying green products. Thus, age also need to take into account to investigate the green purchasing behavior.
2.1.10.3 Relationship between Educational Level and Green Purchasing Behavior
Education level is another demographic variable which used to investigate the relationship with green purchasing behavior. According to the Straughan and Roberts (1999), the education level and environmental issues are fairly more consistent than other demographic variables. Besides, education also expec

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20 Dissertation Topics on Sustainability and Green Technology
Published by Carmen Troy at January 9th, 2023 , Revised On January 9, 2023
Introduction
Looking for interesting and manageable topics on sustainability and green technology for your dissertation or thesis? Well, you have come to the right place.
The subject of sustainability, green technology, and environmental friendliness has gained tremendous importance over the last years – thanks to the ever-increasing pollution, climate change, and high production costs throughout the world.
Without wasting any more of your time, here are the 20 dissertation topics ideas in this trendy field, so you choose the one that is not only intriguing but also manageable for you.
These topics have been developed by PhD writers of our team , so you can trust to use these topics for drafting your dissertation.
You may also want to start your dissertation by requesting a brief research proposal from our writers on any of these topics, which includes an introduction to the topic, research question , aim and objectives , literature review along with the proposed methodology of research to be conducted. Let us know if you need any help in getting started.
Check our dissertation examples to get an idea of how to structure your dissertation .
Review the full list of dissertation topics for 2022 here.
2022 Research Topics on Sustainability and Green Technology
Topic 1: the role of artificial intelligence (ai) and green technology in the develpment of smart and sustainable towns.
Research Aim: This study intends to find the role of artificial intelligence (AI) and green technology in developing smart and sustainable towns. It will review the concepts of smart and sustainable towns to show their importance in the modern era to reduce global warming. Then it will assess the role of AI by analyzing various machine learning and deep learning models to show how these models can help develop smart and sustainable towns. Lastly, it will review what work has already been done in this area and what should be done.
Topic 2: Impact of Research and Development (R&D) Expenditure in Green Technology on the Sustainability Outcomes of the Construction Industry- A Case of Malaysian Construction Industry
Research Aim: This study intends to analyze the impact of Research and Development (R&D) expenditure in green technology on the sustainability outcomes of the construction industry in Malaysia. It will review the current green technology used in the Malaysian construction industry and its development. Moreover, it will show how the construction industry is spending to develop new green technology and how much it requires to make it completely sustainable. It will also identify various national and international sources which can invest in this industry to make it more sustainable.
Topic 3: What are the Motivating and Demotivating Factors for Green Supply Chain Practices? An Exploratory Study Finding the Factors Affecting Green Supply Chain Practices in the UK
Research Aim: This research will identify various motivating and demotivating factors (return on green investment, production output, local and global competitiveness, political support, international support, investors support, etc.) for green supply chain practices. It will study various industries in the UK, such as construction, hotel industry, retail industry, etc., find out how the abovementioned factors affected their interest in green technology and green supply chain practices. Moreover, it will assess the work done in this area and how various institutions can motivate these industries.
Topic 4: Influence of Green Advertising on the Consumer View of Green Technology and Sustainability in the US
Research Aim: This study shows the impact of green advertising on the consumer perception of green technology and sustainability. It will assess how various components of green advertising work and how they affect the consumer perception of the need for green technology. Moreover, it will analyze different green advertising strategies used by companies in the US to influence consumer perception and how these strategies can be improved to make US consumers more interested in the products, which are a product of environment-friendly production process.
Topic 5: Green Economy a Necessity? Impact of Green Technology on Sustainable Economic Growth and Development- A Case of ASEAN Economies
Research Aim: It proposes a framework to analyze the impact of green technology on sustainable economic growth and development. It will show whether the green economy is essential for growth and development or not. It will assess various effects of green technology on the economy and ecology. And show how improving ecology can benefit human development, which can be good for long-term economic growth in the ASEAN countries. Lastly, it will analyze the current progress of these countries in creating a green economy.
Covid-19 Sustainability and Green Technology Research Topics
Topic 1: covid-19 and the need to expand sustainable energy.
Research Aim: It’s high time to expand sustainable energy during COVID-19.
Topic 2: COVID-19 and the environment
Research Aim: This study will focus on the positive and negative impacts of COVID-19 on the environment.
Topic 3: Economic expenditure on the green environment during COVID-19
Research Aim: This study will review the economic expenditure and plans on the green environment during COVID-19.
Topic 4: The green economy after COVID-19
Research Aim: This study will analyse the current issues related to green technology and predict the future of a green environment after COVID-19.
Dissertation Topics Ideas on Sustainability and Green Technology for 2021
Topic 1: research on sustainable gardens.
Research Aim: This research aims to conduct research on creating sustainable gardens and identify their benefits.
Topic 2: Sustainable outdoor designs using recycled materials
Research Aim: This research aims to identify various methods of creating sustainable outdoor designs using recycled materials and identify their benefits.
Topic 3: Pollution-free disposal and recycling of trash
Research Aim: This research aims to identify various methods to ensure pollution-free disposal and recycling of trash
Topic 4: Importance of gardening- awareness and ideas for the city, terrace/roof gardening
Research Aim: This research aims to address the importance of gardening and its awareness among the public. It will also focus on identifying cost-effective and innovative ideas for the city, terrace/roof gardening.
20 Dissertation Topics Ideas on Sustainability and Green Technology for 2020
Topic 1: examining the economic impacts of green technology.
Research Aim: The research will involve comparing the costs incurred in developing green energy and the economic benefits. The services will be saved once alternative forms of materials and energy sources are used. It will be relevant in identifying whether it is worth investing in green technology from an economic perspective. It will also help in developing supportive policies that guide green technology.
Topic 2: How do national and regional politics affect environmental sustainability?
Research Aim: This research study will analyse the role of politics in the environment. It will explore the positive or negative impacts of individual political inclinations.
Topic 3: How sustainable is the environment in the current and forthcoming eras?
Research Aim: This research will analyse global trends and their impacts on environmental trends. Developments such as increasing population, climate change, and using various materials affect the people. It will inform about how sustainability measures can be structured to align with the trends.
Topic 4: Adoption of green energy by low-end users
Research Aim: The research will be based on realising a market niche that cannot afford or are not willing to spend on an expensive product. Additionally, the embrace of some advanced technologies varies across classes, mainly based on exposure. There is also the notion that green technology can be expensive, making the stated users reluctant to use it. Accordingly, the research will focus on the factors that make the users have their respective levels of using green technology.
Topic 5: How green technology can affect organisational processes
Research Aim: This research will analyze how processes that can include procuring and sourcing, producing, sales, marketing, and delivering products, among others, can be impacted once green technology is introduced. It will help analyse cost and time effectiveness and the satisfaction of the organization’s stakeholders. It can help recommend structural changes when an organisation is considering green technology.
Topic 6: To what extent does green technology contribute to environmental sustainability?
Research Aim: notably, several factors are contributing to environmental degradation and pollution. While green technology has been identified in previous research to ensure sustainability, its contribution can be compared with the other factors. Accordingly, recommendations can be made about whether it is the absolute solution to sustainability.
Topic 7: Green technology and global environmental sustainability frameworks
Research Aim: The study will assess how the frameworks affect the use of green technology. Various global environmental practices are commonly developed. The research will suggest any amendments to the frameworks to positively correlate them with green technology. Also, the topic will evaluate how the frameworks are implemented in various regions.
Topic 8: Green technology practices in developing countries
Research Aim: The research will explore the extent to which developing countries use and promote green technology. They are characterised by having a lower economy. The priority they have on sustainability will be established.
Topic 9: How do policies affect the use of green technology in a country?
Research Aim: The research acknowledges that regulatory bodies devise policies to guide various industries. The guidelines can be supportive or suppressive in the development and use of green technology. For instance, the bodies’ incentives can encourage green technology, while factors like high taxation can discourage it. Therefore, focusing on a particular country’s policies can be insightful into the level at which the technology is incorporated.
Topic 10: Incentives for green technology and environmental sustainability
Research Aim: The study will be purposed on how green technology can be promoted among users and manufacturers. It will first identify the challenges the users can use and apply the technology. It will also evaluate the level of sensitisation about green technology that people in a region have. The various stakeholders can execute the incentives in environmental sustainability.
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More Research Titles on Sustainability and Green Technology
Topic 1: what roles do ngos have on environmental sustainability and green technology.
Research Aim: The research will establish how NGOs can be incorporated into sustainability. NGOs have distinct objectives. While some are specific to environmental conservation, others focus on aspects that indirectly affect the environment positively or negatively. The study will then suggest how the NGOs can be motivated to advance their operations and promote green technology.
Topic 2: Impactful green thinking to achieve sustainability
Research Aim: The research analyses humans’ behaviour on issues that can promote sustainability. It explores how people can change their perspective on the environment and take measures at individual and collective levels. It will recommend some habitual changes that can positively impact the environment.
Topic 3: A holistic approach to environmental sustainability
Research Aim: Sustainability comprises various factors, ranging from behavioural, resources, technological, and procedural. Most studies have focused on particular sets of characteristics. However, it can be intriguing how integrating sustainability factors can be achieved. Also, it will be realised if implementing some measures of sustainability has any correlation to others.
Topic 4: Can there be a balance between lifestyle and green technology?
Research Aim: the study will assess the relationship between current lifestyle and green technology. It will be relevant in identifying the personal understanding of green technology’s contribution and how people are ready to adjust their lifestyle to technology. It will further show how green technology affects lifestyles.
Topic 5: How do businesses perceive green energy and environmental sustainability?
Research Aim: The research aims to identify how profit-making organisations approach green technology. It will focus on whether they find it less costly and useful. Also, it will establish whether they find products that involve green technology are usually marketable. Further, it will identify the organisation’s preference for the working environment, whether in regions that promote environmental sustainability or those that do not.
Topic 6: Examining sustainability policies in developed and developing countries
Research Aim: The research will compare regulations instituted in the two sets of countries. It will also assess the extent of implementation of the policies in the countries.
Topic 7: Challenges facing green technology as one of the drivers towards sustainability
Research Aim: The research will be based on green technology recognition as a crucial attribute to environmental sustainability. Despite the assertion, the technology has not attained universal coverage as it would be more impactful. The challenges can vary from economic, social, geographical, and regulatory, and it can then be recommended that the research focuses on a particular region. The results can also be analysed to identify any general challenges in the areas.
Topic 8: What is the consumer perspective towards green production?
Research Aim: Businesses target to satisfy the needs of consumers. The study will assess whether the consumer has a force towards producers that can make the latter inclined towards using green technology. This research study will essentially focus on the consumables industry.
Topic 9: Stakeholders’ contribution to green technology
Research Aim: The research will establish all the stakeholders in green energy. It will reveal their interests and drivers towards green technology. There will be an insight into whether there is a conflict of interests between the stakeholders and how they can be resolved. It will also help identify how the stakeholders can collaborate and integrate their resources and ideas.
Topic 10: Current trends in green technology and the future of technology
Research Aim: the research will aim to overview how green energy has been advancing over time. The trend will then help in predicting the future of green technology. Besides, it will be informative about the contribution green energy has had on environmental sustainability at various levels. It will then make recommendations about the optimum technology as per the available information and developments.
Also Read: Dissertation Topics in Engineering Management
How Research Prospect Can Help You?
We are aware of the problems students are likely to face when it comes to finding a suitable topic in sustainability and green technology. Therefore our expert writers are always looking forward to assisting you with your topic search.
We hope you could find a suitable topic from the 20 topic suggestions in green technology and sustainability as provided in this article. But even if you didn’t find any of these topics suitable for your needs, you can always contact us to get custom topics ideas from our expert writers.
Our team of expert writers in any field you like your work to be carried out in will facilitate you and ensure you get the grades that you are worthy of and deserve.
Important Notes:
As a student of sustainability and green technology looking to get good grades, it is essential to develop new ideas and experiment with existing sustainability and green technology theories – i.e., to add value and interest to your research topic.
Sustainability and green technology are vast and interrelated to many other academic disciplines like environmental engineering . That is why it is imperative to create a sustainability and green technology dissertation topic that is particular, sound, and solves a practical problem that may be rampant in the field.
We can’t stress how important it is to develop a logical research topic based on your fundamental research. There are several significant downfalls to getting your issue wrong; your supervisor may not be interested in working on it, the topic has no academic creditability, the research may not make logical sense, and there is a possibility that the study is not viable.
This impacts your time and efforts in writing your dissertation , as you may end up in the cycle of rejection at the initial stage of the dissertation. That is why we recommend reviewing existing research to develop a topic, taking advice from your supervisor, and even asking for help in this particular stage of your dissertation.
While developing a research topic, keeping our advice in mind will allow you to pick one of the best sustainability and green technology dissertation topics that fulfil your requirement of writing a research paper and add to the body of knowledge.
Therefore, it is recommended that when finalising your dissertation topic, you read recently published literature to identify gaps in the research that you may help fill.
Remember- dissertation topics need to be unique, solve an identified problem, be logical, and be practically implemented. Please look at some of our sample sustainability and green technology dissertation topics to get an idea for your dissertation.
How to Structure your Dissertation on Sustainability & Green Technology
A well-structured dissertation can help students to achieve a high overall academic grade.
- A Title Page
- Acknowledgements
- Declaration
- Abstract: A summary of the research completed
- Table of Contents
- Introduction : This chapter includes the project rationale, research background, key research aims and objectives, and the research problems. An outline of the structure of a dissertation can also be added to this chapter.
- Literature Review : This chapter presents relevant theories and frameworks by analysing published and unpublished literature on the chosen research topic to address research questions . The purpose is to highlight and discuss the selected research area’s relative weaknesses and strengths whilst identifying any research gaps. Break down the topic, and binding terms can positively impact your dissertation and your tutor.
- Methodology : The data collection and analysis methods and techniques employed by the researcher are presented in the Methodology chapter, which usually includes research design , research philosophy, research limitations, code of conduct, ethical consideration, data collection methods, and data analysis strategy .
- Findings and Analysis : Findings of the research are analysed in detail under the Findings and Analysis chapter. All key findings/results are outlined in this chapter without interpreting the data or drawing any conclusions. It can be useful to include graphs, charts, and tables in this chapter to identify meaningful trends and relationships.
- Discussion and Conclusion : The researcher presents his interpretation of results in this chapter and states whether the research hypothesis has been verified or not. An essential aspect of this section of the paper is to link the results and evidence from the literature. Recommendations with regards to implications of the findings and directions for the future may also be provided. Finally, a summary of the overall research, along with final judgments, opinions, and comments, must be included in the form of suggestions for improvement.
- References : This should be completed following your University’s requirements
- Bibliography
- Appendices : Any additional information, diagrams, and graphs used to complete the dissertation but not part of the dissertation should be included in the Appendices chapter. Essentially, the purpose is to expand the information/data.
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This document addresses the key perceptions of tourism consumers concerning ethical purchasing and responsible consuming so that it may be used by tourism organisations to; firstly, gain insight into ethical consumers, and furthermore, instigate behavioural changes through effective ‘green’ social marketing.
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- 1. Tourism is the most competitive industry in the world. (Word Trade Organisation, 2009) For Scotland, tourism is a vital source of income for the Scottish economy, and a healthy and strong tourism industry is considered essential for the country’s future (VisitScotland, 2007). New destinations are continually emerging, making the tourism market extremely competitive. There has also been a development in the social thinking of ethical purchasing and responsible consumption over the last decade (Green and Ethical Consumers Report, 2007) raising the issue of sustainable tourism (Wheeler, 1995). This dissertation addresses the key perceptions of tourism consumers concerning ethical purchasing and responsible consuming so that it may be used by tourism organisations to; firstly, gain insight into ethical consumers, and furthermore, instigate behavioural changes through effective ‘green’ social marketing (Cohen, 2001). In relation to these aims a conceptual framework (Miles & Huberman, 1994) was developed covering six key areas: 1) Development of green thinking (Peattie, 2008); 2) Sustainable tourism (Wheeler, 1995; )3) Corporate Social Responsibility (Crane & Matten, 2006); 4) Services Marketing (Ryan, 1991), 5) Green Marketing (Wasik, 1996) and 6) Relationship Marketing (Gordon, 1991). Qualitative and quantitative views differ in terms of ontology, epistemology and methodology and so the researcher committed to a mixed method approach (Teddlie & Tashakkori, 2003) and follow a largely pragmatic paradigm, so the research strategy could be flexible as it was a learning process (Easterby-Smith et al, 1997). However an interpretivist approach (Patton, 2002) was taken in order to collect data on participant’s experiences, emotions and decision making processes, which led to a more phenomenological paradigm in this instance. The chosen research methods were focus groups (Krueger, 1998), surveys and semi structured interviews (Jones & Stopher, 2003). The combination of these methods generated rich, comprehensive, quantitative and qualitative findings making the approach successful. This dissertation indicates that there is not enough being done to promote the awareness of sustainable tourism in Scotland, a new finding. Consumers do not associate ethical purchasing with tourism services, and so building awareness of sustainable tourism should be first and foremost applied, to bring the concept of sustainable tourism into mainstream culture. Therefore furthering the work of Wheeler (1995) and Ginsberg & Bloom (2004). Signed:_________________________ Date: _______________ Page | 2
- 2. Thank you to: Liz Logie-MacIver: For your continual support, knowledge and patience throughout the planning and completion of this dissertation. VisitScotland: For providing excellent contacts in order to seek the background information required for this dissertation. Page | 3
- 3. Abstract ............................................................................................................................................. 2 Acknowledgements ......................................................................................................................... 3 1. Introduction .................................................................................................................................. 8 1.1 Proposal ................................................................................................................................. 8 1.2 Background ............................................................................................................................ 8 1.3 Topic........................................................................................................................................ 8 1.4 Chapter Summary ................................................................................................................. 9 1.5 Time Plan .............................................................................................................................. 10 1.6 Diary / Blog ........................................................................................................................... 10 2. Context ........................................................................................................................................ 11 2.1 VisitScotland ........................................................................................................................ 11 2.2 Tourism ................................................................................................................................ 12 2.3 Importance of Tourism for Scotland ................................................................................ 12 2.3 Ethical Consumers .............................................................................................................. 12 2.4 Green Trends ....................................................................................................................... 13 2.5 Marketing Communication Tools ...................................................................................... 13 2.6 Green Wash ......................................................................................................................... 13 2.7 PESTEL .................................................................................................................................. 14 2.7.1 Political Factors ................................................................................................................ 14 2.7.2 Economic Factors ............................................................................................................. 15 Page | 4
- 4. 2.7.3 Social Factors .................................................................................................................... 15 2.7.4 Technological Factors ...................................................................................................... 16 3. Literature Review ....................................................................................................................... 17 3.1 Development of Green Thinking ....................................................................................... 17 3.2 Sustainable Tourism ........................................................................................................... 18 3.3 Corporate Social Responsibility ........................................................................................ 19 3.4 Services Marketing .............................................................................................................. 20 3.5 Green Marketing ................................................................................................................. 20 3.6 Relationship Marketing ...................................................................................................... 21 3.7 Conclusion............................................................................................................................ 22 4. Methodology .............................................................................................................................. 23 4.1 Aims ...................................................................................................................................... 23 4.2 Primary and Secondary Research ..................................................................................... 23 4.3 Theoretical Frameworks / Approaches ............................................................................ 24 4.3 Research Objectives............................................................................................................ 24 4.4 Research Strategy ............................................................................................................... 24 4.5 Research Philosophy .......................................................................................................... 25 4.6 Research Techniques .......................................................................................................... 26 4.7 Research Methods .............................................................................................................. 27 4.7.1 Focus Groups .................................................................................................................... 27 4.7.2 Hybrid Semi Structured Interview / Survey .................................................................. 28 4.8 Method Development ........................................................................................................ 28 Page | 5
- 5. 4.8.1 Target Group .................................................................................................................... 29 4.8.2 Sampling ........................................................................................................................... 29 4.8.3 Developing the Focus Group and Hybrid Questionnaire ........................................... 30 4.8.4 Recruitment ...................................................................................................................... 31 4.9 Ethics ..................................................................................................................................... 31 5. Analysis ....................................................................................................................................... 31 5.1 Data Analysis Methodology ............................................................................................... 31 5.1.1 Raw Data ........................................................................................................................... 32 5.1.2 Description ........................................................................................................................ 32 5.1.3 Interpretation ................................................................................................................... 32 5.2 Summary .............................................................................................................................. 32 5.3 Ethical Consumers .............................................................................................................. 33 5.4 Environmental Issues ......................................................................................................... 35 5.5 Development of Green Thinking ....................................................................................... 37 5.6 Responsibility ....................................................................................................................... 39 5.7 Relationship Marketing ...................................................................................................... 40 5.8 Green Washing .................................................................................................................... 41 5.9 Conclusion............................................................................................................................ 43 6. Conclusions and Recommendations....................................................................................... 44 6.1 Central Aim .......................................................................................................................... 44 6.2 The G.R.R.E.E.D Framework ............................................................................................... 44 6.3 Methodology used .............................................................................................................. 46 Page | 6
- 6. 6.4 Recommendations .............................................................................................................. 46 Bibliography .................................................................................................................................... 48 Page | 7
- 7. 1.1 Proposal This dissertation aims to explore the impact of all green policies and practices on marketing and Tourism in Scotland. It will also analyse the affect that green marketing can have on a company, with particular focus on the Scottish Tourist Board – VisitScotland. As marketing is a consumer led management process (Peattie, 1992), it is important to consider the influence that consumers have on both marketing practice and corporate behaviour. These will be referred to as consumer behaviour and business ethics/ corporate social responsibility. In line with Miles and Huberman (1994) the approach required to complete this dissertation involves data collection, suggested themes, and groupings. The dissertation will describe what responsibilities the marketing team within VisitScotland have, towards the main environmental issues such as recycling, use of environmental products; less use of plastic and paper. Furthermore the dissertation will uncover the potential role that VisitScotland has in helping with Scotland’s environmental policies, through marketing and influencing consumers of Scottish tourism. 1.2 Background Background on the key themes identified from the conceptual framework can be found in Appendix 4. This gives a brief outline of each concept as well as a short summary of what VisitScotland do. 1.3 Topic In particular the dissertation will look to answer the following key questions relating to the role of green marketing in Scottish Tourism: What are green issues? What do green issues mean for a business? Can all businesses adopt green issues? What do VisitScotland do to combat green issues? Page | 8
- 8. What effects have green issues had on consumer behaviour, in terms of buying and decision making? Do ethical tourists exist? What are the green implications for VisitScotland and tourism in Scotland? What can VisitScotland do to incorporate green marketing? 1.4 Chapter Summary Context - The context describes the size, and growth of tourism as an industry. It also outlines key trends in terms of ethical consumers. The rise in profile of green marketing and the social issues raised for VisitScotland will be presented in the form of a PEST analysis Literature Review – The literature review focuses on existing theory of the six key concepts of the dissertation, these were based on an initial conceptual framework found in appendix 1 and then a revised framework (appendix 2) as more themes were developed from literature (Miles and Huberman, 1994). These themes are: Development of Green Thinking (Peattie, 1992) Sustainable Tourism (Wheeler, 1995) Corporate Social Responsibility (Crane & Matten, 2006) Services Marketing (Chung-Herrera, 2007) Green Marketing (Wasik, 1996) Relationship Marketing (Gordon, 1991) Within each concept, the quintessential themes and theories will be outlined and compared. Each concept will be critically reviewed. Methodology – The dissertation aims to provide new knowledge which can develop further understanding of the key concepts identified. The Methodology describes and justifies the practical methods and approaches used in collecting this primary research. Page | 9
- 9. 1.5 Time Plan The time scale for this dissertation covered the period from October 2008 to April 2009. For the dissertation, an initial time plan was made, with guide dates for completing each stage/chapter of the dissertation. As work on the dissertation continued these guidelines were revised as the learning process (Easterby-Smith et al, 1997) had changed. The time plan can be seen in appendix 3. 1.6 Diary / Blog As part of the dissertation a monthly diary was kept as a tool to show the learning development of the author. The diary offers information on progress through the dissertation as well as outlining any challenges faced. These monthly extracts will be handed in together with the dissertation and are evidence of reflective learning (Boyd & Fayles, 1983) throughout the previously identified time frame. Page | 10
- 10. The purpose of this chapter is to introduce the reader to the key concepts of tourism and ethical consumers, which gives a context to the dissertation. 2.1 VisitScotland VisitScotland is a publicly funded body, accountable to the Minister for Enterprise, Energy and Tourism. (VisitScotland, 2007) The Scottish Tourist Board was established under the Development of Tourism Act 1969. The Board’s principal functions under the 1969 Act were to encourage British people to take holidays in Scotland, to encourage the provision and improvement of tourist facilities and amenities in Scotland, and to advise Government and public bodies on matters relating to tourism in Scotland (Jeffs, 2008). In 2001, the ‘Scottish Tourist Board’ became ‘VisitScotland’. (www.visitscotland.org [15/04/2009]) As the national tourism organisation, they have 1000 members of staff based in offices and Tourism Information Centres (TICs) around the country. (www.visitscotland.org, [15/04/2009]) Their key function is ‘to help deliver sustainable economic growth by maximising the economic benefits of tourism to Scotland. ‘ (VisitScotland, 2007, pg 3) VisitScotland work closely with private businesses, public agencies and local authorities. At the heart of this collaboration is the need to ensure that both the business and leisure visitors experience the very best of Scotland. VisitScotland also act as a national coordinator to ensure that Scotland makes the most of its outstanding tourism assets and realises its potential. (Jeffs, 2008, pg 5) Essentially the aim is to inspire and encourage people to Visit Scotland. VisitScotland.com is the trading name for eTourism Ltd, the private public partnership formed in 2002 to deliver tourism bookings for Scotland. The company works in partnership with VisitScotland to provide comprehensive information on accommodation, visitor attractions and local information. (www.visitscotland.org, [15/04/2009]) The company formed as a PPP, is owned by VisitScotland (36%) Atos Origin Ltd, a global technology company (7%), Tiscover, the world’s leading provider of tourism website and destination management technology (35%) and Partnerships UK (22%). VisitScotland.com works with over 9,000 accommodation suppliers across the country to help visitors find and book a place to stay. Hoteliers wishing to market their properties via the website and contact centre can provide the company with an allocation of rooms to sell to the market. (Jeffs, 2008, pg 5) VisitScotland.com has sold over £60 million of bookings in total since launching in November 2002. (www.visitscotland.org, [15/04/2009]) Page | 11
- 11. Details of VisitScotland’s brand values can be found on appendix 5. 2.2 Tourism The World Tourism Organisation (2009) attribute tourism as ”an Economic and Social Phenomenon” (World Tourism Organisation, 2009, pg 7). Tourism concerns any set of actvities that involve a consumer travelling outside their regular environment for less than a year. (Smith, 1997) 2.3 Importance of Tourism for Scotland Detailing tourism further, the World Tourism Organisation states that as an industry, tourism is one of the fastest growing in the world. For many countries, modern tourism is closely linked to their economic development. (www.UNTWO.org, [17/04/2009]) This viewpoint is also evident from writers such as Wheeler (1995); Haywood (1990); Middleton (1988) who describe tourism and the marketing of tourism as a phenomena. Scotland is no exception to this and tourism is fundamental to the Scottish economy, with the Scottish Executive viewing tourism as a key contributor to the country’s future economic success (VisitScotland, 2007). In 2006, Scotland achieved over 16 million visitors (VisitScotland Tourism Prospectus, 2007). The Scottish tourism industry in 2006 accounted for 9% of the overall employment in Scotland (National Statistics, 2006). “UK consumers represent 83% of volume and 65% of value to Scottish tourism, delivering £2.7 billion to the economy” (UKTS 2006, pg 9). The international tourism industry has grown substantially in the last 50 years, from 25 million consumers in 1950 to 803 million in 2005 (Yeoman, 2008). It is predicted that this figure could reach 1.9 billion in the next 25 years (Yeoman 2008), which correlates with the attributed rapid growth of the world tourism industry (World Tourism Organisation, 2009). This growth can be attributed to new tourist destinations that are constantly emerging, and so Scotland as a tourism product faces ever-increasing competition as both traditional and emerging destinations increase their offerings. (VisitScotland, 2007) Smith (1997, pg 1) states how “tourism is a major force in global trade” and certainly the above figures would strengthen this statement. By its nature, tourism can be attributed as having social, cultural and economic roles for individual countries (World Trade Organisation, 2009), again this is evident in the case of Scottish tourism. 2.3 Ethical Consumers In 2005 the Ethical Consumerism Report from the Co-op showed that UK ethical consumerism was worth £29.3 billion. Travel and transport accounted for around £1.8billion of this, showing what “a dominant industry it is” (Green and Ethical Consumers, Mintel, 2007, pg 17). Page | 12
- 12. Purchasing goods and or services is necessary. (Brassington & Pettitt, 2003) However, it is widely reported through government legislation, newspapers, magazines and the internet that purchase decisions don’t only affect us ourselves. The processes and operations used by a company when producing can greatly affect its surrounding environment. (Green and Ethical Consumers, 2007) Therefore an ethical consumer can be defined as a consumer who seeks to actively purchase products and services that minimise both social and environmental damage. An ethical consumer should also seek to avoid products which would have negative ramifications on the environment. (Carrigan & Atalla, 2001) 2.4 Green Trends Sustainability and green issues are at the forefront of mainstream culture (Harris et al, 2002) with governments, businesses and individuals all involved (www.green-business.co.uk, [14/04/2009]). In line with this, there has been an increase in consumer demand and therefore an increase in the supply of ethical products in the UK marketplace (Francis J & Goodwin H, 2003). In relation to green consumers, research is beginning to indicate that green and ethical issues are becoming more important in consumer purchasing. According to the Green and Ethical Consumer Market Assessment (2002, pg 6) “only one in five consumers would buy any product with no reference to ethical or green issues”. 2.5 Marketing Communication Tools It is true that online marketing is an ever growing force (Brassington & Pettitt, 2003). As users understand more and more about how to use different medias, marketers are given more opportunities to interact with these consumers and ultimately reach consumers in an increasing number of ways. Online techniques such as search engine optimization, viral marketing and e-direct mail show the flexibility and power of the internet for marketers, which are clear developments of ‘old’ marketing techniques – yellow pages, advertisement, mail (Grant, 2008). These are changing the context of tourism marketing. (Wheeler, 1995) 2.6 Green Wash “Nearly everything we buy these days seems to be "sustainably sourced" or "environmentally friendly".” (Pearce, 2008, pg 2) It is this ‘generalisation’ of green marketing that Fred Pearce (2008) refers to as the Green Wash, which exists commonly in marketing. Page | 13
- 13. Shell, have emissions from factories contributing to pollution, yet advertise trying to influence consumers to change bad habits, displaying their factory fumes as flowers. (Please see Appendix 6) Toyota, despite advertising the ‘Prius’ as an environmentally friendly car; still produce the high polluting series of 4x4 vehicles. (Please see Appendix 6) In VisitScotland’s case there is one main example of ethical tourism in practice: Green Tourism Business Scheme (GTBS) (please see appendix 7) The GTBS focuses on providing the tourism consumer with information on how ‘green’ each component of a Scottish holiday is. This scheme also acts as a tool for businesses to display their ‘green credentials’ through a national sustainable tourism certificate and rating. The ratings are bronze (green), silver (greener) and gold (greenest). Despite on face value the GTBS seeming to be an authentic effort towards sustainable tourism, its relevance may be lost amongst the aforementioned increase in ‘green communications’ and green washing (Pearce, 2008), as false promises over green credentials affect the amount of trust that consumers are willing to give a company. Currently the scheme is not actively marketed by VisitScotland – it does not appear on campaign or product websites and it is not used in any of VisitScotland’s top line advertising. 2.7 PESTEL Please turn to Appendix 8 for the full PESTEL framework for VisitScotland. Political, economic, social and technological points will be discussed here; 2.7.1 Political Factors Politically, the environment is high on the agenda for VisitScotland. Both central and local governing bodies over the last decade have introduced many new initiatives aimed at achieving ‘sustainable living’ (Green and Ethical Consumers Report, 2007) and offered support in the form of funding, campaigns and media attention. (www.scotexchange.net, [accessed 21/04/2009]) With these developments in legislation, companies have started a ‘green war’ attempting to display both commitments to the environment and “to doing business in an ethical manner” (Green and Ethical Consumers, 2007, pg 2) As a politically led company VisitScotland have the pressure of being field leaders within the Scottish tourism industry, and so have the responsibility to be seen to be responding to political developments with haste, this can be seen through its environmental policy in appendix 10. Page | 14
- 14. 2.7.2 Economic Factors Tourism as an industry is growing rapidly, and together with this more money is both being spent on marketing tourism (Wheeler, 1995) and is being made from tourism related services which can be seen in the growth of international tourism (Yeoman, 2008). However, based upon the current credit crunch, spending has been restricted for VisitScotland through reducing government support funds from Scottish Executive. This is also in line with a reduction in consumer spending on Scottish tourism, despite it being cheaper than many other European destinations. 2.7.3 Social Factors A trend has emerged giving companies who implement green policies and procedures in their marketing plans significant competitive advantage (Ashley et al, 2004). This is a result of increased consumer awareness of environment and ethical issues (Harris et al, 2002). As companies have ‘jumped on the bandwagon’ (Kippenberger, 1996) in an effort to gain competitive edge, there has also been an increase in the number of negative media which suggests that some green communications are not as trustworthy as they may seem. (Green and Ethical Consumers, 2007) With this in mind, it appears to be a difficult juggling act for businesses and VisitScotland in particular over adopting a green startegy. Whilst, it can be associated with competitive advantage, it also appears to be high risk in terms of negative media. (VisitScotland, 2007) Other social factors that affect Scottish tourism are demographics. It is predicted that by 2020 over 50’s will out number the younger generation in Scotland. (Muirden & Martin, 2004) The current state of the economy has led to a new trend in style of holiday. Consumers find it more cost effective to have ‘nano-breaks’ instead of the traditional fortnight. (World Travel Guide, 2009) Other social trends relevant to VisitScotland include the holiday booking process, many people choose to book online through price comparison websites and consumers have as great an access than ever before to information on destinations – maps, directions, things to do. (VisitScotland, 2007) Consumers increased health knowledge (Brassington & Pettitt, 2003) also makes them adapt holidays into spa breaks, sometimes activity breaks, so it important to monitor consumers preferences in order to sell Scotland effectively. Page | 15
- 15. 2.7.4 Technological Factors Technology improvements over the last 50 years have made tourism destinations more accessible than ever before, in terms of travelling and experiences gained. Cars, trains and planes have all been improved in recent years, allowing for simpler, easier traveling options. A good example of this is online check in, removing the wait time at an airport. Transport is a key issue as it is a central service forming part of the tourism experience. If the tourism industry wants to offer visitors around Scotland a better experience then adoptions of new technology will be vital in helping them plan their stay in terms of activities and their journeys on public transport. This brings forward issues of awareness, training and suppliers of technology (www.scotexchange.net, [accessed 21/04/2009]). At a marketing level advances in technology have developed an increase in power for the consumer. The internet offers a convenient source of information for tourists, with pictures and recommendations available for most destinations around the world (VisitScotland, 2007). Increased media can also be attributed to technology, which has allowed a number of new ways to reach consumers through new forms of marketing – search engine optimisation, pay per click, bluetooth and e-newsletters (Grant, 2008). Some of the traditional communication channels are in direct violation of environmental issues through excessive use of paper, or energy and so there is an opportunity for information communication technologies to play a key role in making the advertising and communication of the tourist industry in Scotland more sustainable. (www.scotexchange.net, [accessed 21/04/2009]) Page | 16
- 16. Now that the author has explained the background of Scottish tourism and trends in ethical consumers, relevant literature will be critically reviewed. In order to develop an understanding of key themes a diagrammatic illustration was used to outline how key concepts related to the focus of the dissertation (Miles & Huberman, 1994). Both electronic and manual searches were conducted in order to find appropriate texts, articles and journals for the literature review. From the literature reviewed, a number of key areas of thought were identified in terms of the implications of environmental issues on tourism. 3.1 Development of Green Thinking The most apparent thing about green thinking is its age. There is little or no literature available before the 1990’s that refers to ‘green’, suggesting that as a concept green marketing is very young. However this does not mean that green thinking has not evolved through time. Green issues are a mixture of different philosophies that have arisen over centuries, (Peattie, 1992, pg 14) and this is certainly shown in the literature, despite not using ‘green’ as a term, there has been work on the development of industries and the pros and cons of this. This relates to Cohen (2001) and ideas that contemporary environmentalism is a result of growing concerns over consumption and production, which began in the 1960’s and 70’s. Wasik (1996) suggests that the early development of green issues are to do with a quiet and yet powerful shift in institutional thinking; a “growing relationship between ecology and economics”. (pg 2) In modern day, green consumption and therefore green marketing is seen as a solution to environmental issues. (Connolly and Prothero, 2008) As organizations like the European Union commission policies in an attempt to reform the environment and raise awareness to consumers that their lifestyle behaviours may be having a detrimental effect on their surroundings. (Buttel, 2003). The awareness of the environment and consumption raises the issue of behavioural change, with consumers taking responsibility for the effect they have on the environment by changing their ways and practicing more environmental lifestyles. (Halkier, 1999) Page | 17
- 17. 3.2 Sustainable Tourism A term that is consistently mentioned throughout academic journals, books and articles on being green is sustainability. “Sustainable managements are long-range, resource, and societysensitive and seek some balance with nature” (Wasik, 1996, pg 42) Ward (2008) clarifies sustainability as including three things; financial, social and environmental. In order to be sustainable, a company must achieve a balance of these three factors and integrate “social, economic and environmental components of their community” (Annex, 2008, pg114) Put simply, sustainability means making things last. (Pearce, 1988). This sentiment is echoed by Dunckmann (2003, pg 2).and his work on conservationism, focusing on the relationship between humans and their environment. Often, concern for a particular piece of land or building to be looked after provokes conversationalist attitudes. Peattie (1992) suggests that a view of stewardship is the basis of sustainable development. This is the idea that we have the desire & responsibility to pass down a healthy environment for future generations. (Worrell, 2000, pg 263). It appears as though sustainable tourism falls between these two areas of thought. (Hall & Lew, 1998) There are those (Nelson 1973; Butler 1998) who argue that sustainable tourism despite being a new term is directly linked to theory of conservation, although there are also writers (CQ Researcher, no author, 2006) that suggest ecotourism and therefore sustainable tourism intend to pass on the advantages of tourism to communities, which displays characteristics of stewardship. (Peattie, 1992) By nature, tourism should be seen as an opportunity to create wealth for a country’s economy. As outlined in the context chapter, tourism has social, cultural and economic roles, (World Tourism Organisation, 2009) which are important to the Scottish Economy. (VisitScotland, 2007, pg 4) However the act of tourism itself carries traces of unsustainable development (Butler, 1992), in that tourism actively goes against the theories of conservationism (Dunckmann, 2003) and stewardship (Peattie, 1992) through exploiting land and buildings. According to Hultsman (1995) locals are not in favour of tourism, “generally…local residents hold negative perceptions about the real and potential impacts of tourism on the physical environment” (pg 557) which displays just what an uncertain concept sustainable tourism is. (Butler, 1998, pg 25) Butler (1998) continues by suggesting that despite sustainable tourism being well defined in the public lexicon, actually implementing a sustainable tourism framework has not been successful. Implementation however, may not be required. Smith and Mitchell (1990) argue that there has not been a significant tradition of investigating actual impacts of tourism on the environment, and with this thought in mind Hultsman (1995) draws attention to the fact that while a number of articles and studies exist analysing the impact of tourism. Very few of these studies have actually made an effort to address the ethical issues. (pg 557). Exceptions to this rule do include Krohn and Ahmed (1992) and D’amore’s (1993) call for a code of conduct concerning ethics. Page | 18
- 18. 3.3 Corporate Social Responsibility Krohn and Ahmed (1992) suggested that a ground work or ‘set of rules’ should be used as a guide to achieving good operational ethics within tourism, which would then guide an organisation to the desired sustainable target. Johnson (1974) states that this ‘ethical framework’ could act as an underlying principle, and set industry standards. This would give a measure for organisations like VisitScotland to evaluate their tourism service in terms of ethics. There are a number of key areas of thought relating ethics to tourism which Hultsman (1995) refers to as ethical paradigms. A key thought linked with tourism is ‘the land ethic’ (Leopold, 1949), put simply the land ethic relates to conservationism, (Peattie, 1992) don’t do anything to the land which is not deemed right. Peattie (1992) also highlights other key areas of thought related to environmental ethics, in particular humanism. This sits at the opposing end of the argument, stating that humans should be able to reach their potential through freedom, although it is unclear whether this means exploiting resources. (pg 14) Despite literature suggesting that ethics can and should exist within tourism, more recent literature suggests that an ethical grounding is not a reality, which confirms the lack of addressing ethics (Hultsman, 1995). Crane & Matten (2006, pg 6) argue that a grey area exists in the application of morals. Business ethics is split into laws and morals. It is this subjective nature that prompts Bowman (1991) to suggest that ethics resides between the ‘is’ and the ‘ought’, and so there is no definite answer to what is ethical. (Crane & Matten, 2006, pg 7) Leopold’s theory assumes that a moral consumer will know what is and what is not acceptable, and this may not be the case. (Hultsman, 1995) This does strengthen the argument of unsuccessful implementation. (Butler, 1998, pg 25) Corporate Social Responsibility is a concept that has developed from the themes of business ethics. (May et al, 2007, pg 15) Despite businesses historically dealing in ‘financial and human capital’ there is now a requirement to deal with social capital. (Putman, 2000). This, as a philosophical practice (Raphael, 1981) appears to be a job that corporations both never wanted and have never signed on for. (Marchand, 1998). Milton Friedman (1970) consistently argues against corporate social responsibility, which would appear to draw parallels with Marchand’s suggestion. Friedman (1970) argues that first and foremost organisations must think of their shareholders, stating that it would be wrong and would affect growth by using resources to manage social interest. However high profile businessmen, such as John Mackay (2009) disagree with Friedman’s arguments and in stead take the view that a truly enlightened company understands the significance of corporate social responsibility. This style of thought can be labelled as enlightened self interest. (Peattie, 1992) Page | 19
- 19. Wheeler (1995, pg 38) outlines the importance of relating ethics to tourism, also stating that despite interesting work on both ethics and tourism, there hasn’t been an effective relation of the effects of tourism marketing and ethics. 3.4 Services Marketing VisitScotland, are a marketing service. (Campbell, 2008, pg 6). Whilst they do have products in the form of souvenirs at Visitor Information Centres, their essential aim is to sell the experience of Scotland. (www.visitscotland.org, [08/04/2009]) As a service, they need to meet the psychological needs of a consumer (Chung-Herrera, 2007) because by definition services are intangible (Logie-MacIver, 2008, s3) a link can be made from corporate social responsibility (May et al, 2007) to both the personality of service (Harris and Fleming, 2005) and brand personality scale (Aaker, 1997). Tourism is intangible as the production of the tourism product (experience) occurs at the same time the experience is consumed. (Wheeler, 1995, pg 41) This makes tourism as a service perishable in aspects of time and space. In relation to the personality of service model, it seems important to be enlightened (Peattie, 1992, pg 71) and recognise the importance of social capital (May et al, 2007, pg 16) in order to create a positive corporate personality and therefore meet consumer’s psychological needs. As essentially, tourism is a blend of accommodation, travel and attractions (Wheeler, 1995, pg 41) this affects the marketing process. Where a product may be able to remain the same over a long period of time, tourism is an amalgam of many services which can and arguably should change over time. (Ryan, 1991). This makes tourism marketing different from most other services marketing. It is an experience based on expectation (psychological needs) and so the aim for tourism marketing is to create awareness and present this experience. (Wheeler, 1995) 3.5 Green Marketing Green marketing as a concept involves: Corporate social responsibility, innovation and company ethos. (Ward, 2008) As a tool, those that market in a green manner such as promoting recycling are attempting to practice as a sustainable company. (Annex, 2008). As outlined by Davis (1992) a regular theme to be drawn from marketing and ethics is the concept of truth. This truth element is labelled as green washing (John Grant, 2008), which is a term coined as a result of the confusion between green marketing and corporate social responsibility. Page | 20
- 20. There are examples of companies promoting green credentials, when in fact they are in violation of good ethics. These violations can have a detrimental long-term effect on a company. (Wheeler, 1995) Apparent from the literature is that there is no clear definition of green marketing. Wheeler (1995) describes green marketing as the claims of a company implying that their product is better for the consumer and the environment. However, there is a lack of standards as to what constitutes as green marketing (John Grant, 2008), and furthermore whether green marketing itself is ethical (Pearce, 2008). With this in mind it seems that there is a need for clearer claims from companies, using precise language. Similar to the concepts of sustainability and corporate social responsibility, there are a number of terms which are used referring to marketing and green thinking. It is not clear; however, which one of these terms is the correct one. (Craig-Smith, 1988; Wheeler, 1995) Ginsberg & Bloom (2004, pg 80) point out that green marketing is not the solution as suggested by Connolly and Prothero (2008), but the tool towards building awareness of the solution. 3.6 Relationship Marketing With the aim of the dissertation to understand the role of green marketing for Scottish tourism, it is appropriate to discuss an emerging trend within marketing – relationship marketing (Gordon, 1998), which also draws from the same social context as green marketing. The characteristics of relationship marketing relates to the transactive model of communication as outline by Foulger (2008). Communication is a constant flow, two way process, literally a continual relationship between company and consumer. Relationship marketing then is a method of connecting with consumers. (Payne et al, 2005, pg 856) The development of relationship marketing is similar to the development of corporate social responsibility, and the idea of ‘social capital’ developing into a business as global markets have expanded. (Putman, 2000; Payne et al, 2005) Its focus is in contrast to arguments of Milton Friedman (1970) in that organisations must be aware of stakeholders, rather than simply shareholders. (Payne et al, 2005, pg 855) As with the previously identified literature relating to this dissertation, a paradox also exists within relationship marketing as to who a company should consider a stakeholder. (Harrison & Freeman, 1999) In this respect it appears to show a similar lack of standards as with green marketing. (Grant, 2008) Page | 21
- 21. Christopher et al (1991) six markets model is argued as being most appropriate in line with relationship marketing. (Payne et al, 2005) The model identifies six main markets that can have a significant impact on an organisation: customers, referrals, influencers, employees, suppliers and internals. (Christopher et al, 1991) However, this framework is not specific for tourism, nor is it specific for green markets. Ginsberg & Bloom (2004) identify five key markets regarding green consumers; these can be found in appendix 9. These consumers differ in terms of beliefs relating to the environment, ranging from true blue greens to basic browns. It is with the identification of these segments that it is suggested that green marketing in the same way as relationship marketing cannot be a one-size fits all solution. (Ginsberg & Bloom, 2004, pg 80) 3.7 Conclusion The over-riding theme which has developed throughout the literature review is that the social concepts of sustainable development and ethics are grey areas. John Grant (2008, pg 59) describes green marketing as ‘in’, despite not knowing what it is, and it would appear that despite heavy literature covering both the topics of sustainability and ethics from a tourism perspective that, this is the case for sustainable tourism and tourism ethics. Whilst writers Crane & Matten (2006) recognise the grey area between ethics and morals, so too does Butler (1992) in relation to sustainable tourism. Writers including Wheeler (1995) and Ryan (1991) draw attention to the paradox within tourism; other writers Wasik (1996), Peattie (1992) and Grant (2008) identify paradoxes in the concept of green marketing. Marketing by nature encourages more consumption, whilst green thinking encourages moderate consumption. (Grant, 2008) Tourism marketing encourages mass tourism, while sustainable tourism promotes conservation (Wheeler, 1995), these factors lead to general confusion over tourism marketing ethics and create these paradigms. As identified by Ginsberg and Bloom (2004) these paradoxes could have been created through misconceptions that consumers will compromise convenience, availability, price, quality and performance to support environmental products. (pg 80) Despite, clear and concise literature regarding each individual topic, there appears to be little literature on how to adopt green marketing (Wasik, 1996) into relationship marketing (Payne et al, 2005) and how to apply both techniques within tourism. Page | 22
- 22. In this chapter, the chosen methodology applied in order to research the key themes will be described and justified. The methodology will also include how these methods have developed over time, and how effective application will produce valid and appropriate findings. Firstly the aims and objectives of the methodology will be mentioned. 4.1 Aims The methodology aims to uncover public perception of environmental and ethical issues in tourism. The level of importance of these issues will identify the role of green marketing, business ethics and marketing communications for tourism organisations in Scotland in terms of satisfying their consumers, linking back to the principle aim of this dissertation – to identify the potential role of green marketing for tourism in Scotland. On a large scale the research should seek to better inform those that intend to apply initiatives and policies to counter perceptions and attitudes relating to green marketing, corporate social responsibility & marketing communications for the Scottish tourism industry. 4.2 Primary and Secondary Research In order to complete the dissertation thoroughly, secondary research is required in order to establish a firm background and context of the topics before planning the required primary research. The electronic searches looked for literature in the form of books, journals and articles which combined the key themes outlined from the objectives of this dissertation, using terms such as ‘tourism and green marketing’, ‘tourism and ethics’, ‘tourism and ethical consumers’ and ‘ethical communications’. The manual searches mainly involved books and reports on existing theory and figures/ findings from previous research into the topics. Secondary research carried out was also used in order to build an effective research technique. Page | 23
- 23. 4.3 Theoretical Frameworks / Approaches Teddlie & Tashakkori (2003) identify 3 main groups of researchers in social and behavioural studies: qualitative, quantitative and mixed method. Qualitative researchers can be associated with Easterby-Smith et al’s (1997) identified phenomenology paradigm. Whereby researchers focus on meanings and narrative, and believe the world is socially constructed and subjective. Quantitative researchers can have characteristics associated with Easterby-Smith et al’s (1997) positivist paradigm. This leans towards numerical analysis and focuses on facts, positivists believe the world is external and objective. A mixed methods approach is interested in both quantitative and qualitative data. This is associated with the pragmatic paradigm. Pragmatist researchers are focused on the 'what' and 'how' of the research problem, and do not commit to any other belief. (Creswell, 2003) It is worth noting that a mixed methods approach can be used, despite a quantitative or a qualitative approach being used during data collection. (Creswell, 2003) 4.3 Research Objectives Discover people’s feelings and beliefs towards environmental issues. Uncover the stereotype of ethical consumers. Discover differing opinions of environmental issues in terms of gender & age. Find out if people consider themselves as an ethical consumer. Discover the people’s opinion of how environmental issues relate to tourism. 4.4 Research Strategy From the literature review, business ethics and environmental issues can be identified as being social marketing practices. In line with this as the topic is socially orientated, information on attitudes and behaviours are predominantly required. The researcher identified that qualitative methods were appropriate in order to seek participant perceptions of green issues in tourism. A qualitative approach seeks to display an environment (world), where reality is socially constructed, multifaceted and continually evolving. (Glesne, 1999). Therefore, a qualitative methodological approach is appropriate as Page | 24
- 24. it focuses on understanding the human environment and experiences that they go through. (Patton, 2002). This is particularly relevant to Scottish tourism, as they seek to understand the human environment for the tourist. (www.visitscotland.org, 2009) ”When research is being conducted as part of a higher degree it is usually best to adopt a flexible strategy, because within any learning process there will be mistakes and false starts.” (EasterbySmith et al, 1997, pg 8) With this in mind, the researcher will aim to be flexible in terms of seeking the answers to the research objectives. Research will be done in line with Easterby-Smith et al’s (1997) identified forms of pure and applied research. With an intended outcome of reflection – that is to say where existing theory (as identified in the literature review) is re examined in a different organisational or social context. In this case how existing trends and theory on environmental issues, ethical consumers and corporate social responsibility affect the products and services that VisitScotland offer. 4.5 Research Philosophy A phenomenological conceptual approach will be undertaken in this dissertation. The research will focus on ‘the different way in which people experience and understand the world and their relations with others and their environment’ (Van Manen, 1996). Within this philosophy, the researcher aims to understand and then attempt to explain why people experience different things. This is opposed to seeking external reasons to quantify their behaviour. (Easterby-Smith et al, 1997). This phenomenological philosophy is shown in the choice of focus groups and interviews, where participants’ experiences of the ‘green and ethical phenomenon’ are examined. (Van Manen, 2002) According to Terre Blanche & Durrheim (2002) research methods can be identified into 3 categories. – Ontology, Epistemology and methodology As the researcher will be using a mainly interpretivist approach (Glesne, 1999) to collect the data, it is assumed that the collected data on participants experiences will be real (relating to ontology) it will be subjective (relating to epistemology) and will be qualitative (relating to methodology). Page | 25
- 25. 4.6 Research Techniques In terms of qualitative research four main techniques have been considered in line with travel behaviour: (Jones & Stopher, 2003) Diary methods – a reliable approach detailing a tourism consumer’s behaviour and activity. (Richardson et al, 1995). However this approach would be time consuming and expensive to collect. Therefore, it is considered too large scale to complete within the allotted period of time of this dissertation. Gaming and simulation – this technique would enable a simulation of decision making behaviours, whereby preferences are stated. (Jones 1979) This enables an excellent opportunity for observation research (Babbie, 1992). However this approach would require extensive prior research in order to structure the game, there would also be difficulties in terms of ‘seeing’ phenomenology. (Bernard, 1994). Unstructured interviews – as a tool unstructured interviews can be described as ‘guided conversations’. Whilst they will offer depth of information, they can also be time consuming which would restrict use of this technique to a small sample. This approach would hopefully offer private answers as opposed to public answers, that is to say true feelings in the participants own words. (Jones, 1981). Focus groups – A focus group would allow for discussion over consumer attitudes (Krueger, 2000), and can give insight into how a product, service or opportunity is viewed. Despite also being time consuming and so only allowing for small samples, this would offer an opportunity of comparison between public and private answers (groups and individuals). From the analysis of appropriate methods used for tourism based research – it was decided that the techniques most suited for the purpose of the dissertation were interviews and focus groups. The over-riding reason for adopting these techniques is to encourage and allow for the aforementioned flexibility (Easterby-Smith et al, 1997). From the identified methods – focus groups and interviews show the most ability to change, that is to say, the researcher will have the largest opportunity to adapt to each participant or group in terms of structure. Whilst the flexibility of a participant diary is great, the time scale of completing this technique does not fit with the outlined time plan (shown in appendix 3). If a diary method was used then research would not be completed in time. This brings forward consumer behaviour theory which should be reflected through the research: Page | 26
- 26. The game simulation would give fewer leniencies, in terms of adapting to how a particular participant styles their response, as they would be heavily structured. Where as, the interviews and focus groups whilst being guided (semi-structured) allow for greater freedom and ease of flow for the participant. To gain the greatest insight into the consumer, the researcher should be able to adapt and satisfy the needs of the participant. That is to say, provide the environment whereby the participant is going to feel most comfortable, and the researcher is going to gain depth of insight (Krueger, 1993). This can be linked to Evans et al (2006) and the requirement for a compromise between organisational goals and consumer needs. In this instance, organisational goals are replaced with research objectives. 4.7 Research Methods Qualitative methods would be used in order to meet the aims of the research. The primary data will be supplied in the form of focus groups (Krueger, 1993) and interviews (Jones and Stopher, 2003) which will involve members of the targeted population. 4.7.1 Focus Groups A focus group can be defined as “a small gathering of individuals who have a common interest or characteristic, assembled by a moderator, who uses the group and its interactions as a way to gain information about a particular issue.” (Williams & Katz, 2001, pg 61) As a tool of research the focus group should “generate a rich understanding of participants experience and beliefs” (Morgan, 1998, pg11) The information obtained from a focus group should generate this rich understanding by creating a comfortable atmosphere where participants can share their feelings, experiences and beliefs. (Williams & Katz, 2001) Participants within the focus group both influence and are influenced by the other participants, for the researcher, it is necessary to be a moderator, listener, observer and ultimately an analyst. (Krueger and Casey, 2000) The focus group is appropriate for the purpose of this dissertation, as it will offer both individual and group responses. It also presents a social situation for the researcher to observe, this is ideal considering the social context of the subject at hand. Page | 27
- 27. The weaknesses of focus groups come with its definitive qualitative nature; it cannot be used to project figures, or indeed to produce a definitive answer. (Morgan & Krueger, 1993) However, the information obtained from a focus group can be instrumental in the later decision making process. (Krueger & Casey, 2000) There is also a danger that participants may be embarrassed to fully participate within a group setting relating to peer pressure, and so answers may not be entirely truthful. “For some self disclosure comes easily…but for others it is difficult” (Krueger & Casey, 2000, pg 8) 4.7.2 Hybrid Semi Structured Interview / Survey With a limited time scale to complete the dissertation it was felt that interviews would be appropriate to try and access participants true feelings, which they would not share when part of a focus group. By nature interviews ‘induce respondents to reveal sensitive information’ (Zikmund, 2000, p202) and so it was felt that ‘real’ data would be obtained. The interviews however would likely take just as much time to complete as a focus group, but without the richness of understanding. The researcher therefore decided to adopt a hybrid semi structured interview and survey. The use of similar approaches of theory and methodology will provide strong validity and justification for the research (Hudson & Ozanne, 2001). Both the interview and the survey would carry the same open ended questions, as the focus groups and so the same subject matter would be covered, however this would allow for three different aspects of the data which would mirror that of Patton’s (2002) methodological triangulation. The combined data from interviews / survey and focus groups can “strengthen a study”. This would then mean that “a higher quality of findings…can be achieved” (Wong, 2006, pg 254) The hybrid development of the interview / survey would give three types of responses: Anonymous (survey), individual (interview) and group (focus group). 4.8 Method Development In order for research to be successful and relevant, the methods chosen to obtain data must be organised and carefully planned. (Krueger & Casey, 2000) This involves; targeting a group, sampling, developing the focus group and hybrid interview / survey, recruiting participants and finally collecting the data. Page | 28
- 28. 4.8.1 Target Group The target group for the research are VisitScotland employees, and people who have had a holiday in Scotland in the last 5 years. There will be an intended balance between VisitScotland employees and Scottish tourism consumers. This is based on gathering findings from both perspectives in order to gain a full understanding of stakeholders’ views. Participants recruited will not be exclusively male or female, nor will particular age groups be excluded from the research. 4.8.2 Sampling The use of sampling in primary research is in order generalise the findings from the sample and apply them to the population. (Graziano & Raulin, 2007) Purposeful sampling (Patton, 2002, pg 45) is based on recruiting participants which will provide the greatest discussion. (Morgan, 1998, p56). Ideally, sample participants will have an interest in the topic being researched in order to produce a valuable discussion. (Birley & Moreland, 1998, p51) However, due to both time and cost restrictions of the dissertation, a form of convenience sampling (Leary, 2008, p124) will have to take place in order to achieve findings. A balance of the two approaches will have to be achieved in order to complete the research, some compromises may be made in order to achieve the six members (Zikmund, 2000) of the focus group but also achieve a valuable discussion. (Birley & Moreland, 1998) Page | 29
- 29. 4.8.3 Developing the Focus Group and Hybrid Questionnaire The Components of a Questionnaire Associated with quantitative studies Questionnaire length is fixed. The session length is determined by the questionnaire Standard ways are used to collect information, e.g. neutral questions, scales, show cards Questions should be posed in order, but filters may mean the questions asked vary Question wording is carefully formulated before the session and should not be modified Answers are recorded on the questionnaire either by pen or via keyboard Well-worded questions (Taken from Bradley, N. 2007. Page 201) Bradley’s (2007) recommendations for a suitable questionnaire are relevant due to the qualitative nature of the planned mixed method approach. (Patton, 2002). In order to generalise findings and apply data from the sample to the population it is necessary to have consistent questions throughout each research approach. Therefore for the semi-structured interview will be based on a two way, transactive communication process (Foulger, 2004) relating to relationship marketing (Gordon, 1998). Information offered by the participant will not be dismissed at any level; however conversation will be guided using the questionnaire questions as a guide for the interviewer. A similar approach will be maintained for the focus group, however based on a larger number of participants, discussions could evolve which creates the potential to travel away from the six main themes focused on (see appendix 2, conceptual framework). To counteract this, a more detailed focus group plan will be used as outlined in appendix 11 this plan is based on the recommendations of Krueger (1993). This plan was then used to develop the questions outlined in appendix 12. Initial questions for the interview/focus group are designed from literature only, before applying using the above research categories. (Tesch, 1990) Page | 30
- 30. 4.8.4 Recruitment Recruitment was conducted through personal relationships and contacts. The researcher had the benefit of previously working at VisitScotland, which meant the research would benefit from a mix of internal and external stakeholders (Christopher, 1991). Contact with prospective participants was made via email, phone and face to face. Recruitment was able to give a mix of male and female participants ranging from aged 18 – 50+. All participants recruited were English, Scottish or Irish. 4.9 Ethics This methodology was planned in line with ‘Edinburgh Napier University Code of Practice on Research Ethics January 2009’. In this chapter, the data collected will be analysed, reduced, interpreted and compared to existing theory, relating back to the dissertation aim; This dissertation aims to explore the impact of all green policies and practices on marketing and Tourism in Scotland. It will also analyse the affect that green marketing can have on a company, with particular focus on the Scottish Tourist Board – VisitScotland. 5.1 Data Analysis Methodology In terms of analysis, the researcher will follow the recommendations of Miles & Huberman (1984) for analysing structured interviews and questionnaire’s. The researcher will also adopt a ‘grounded theory’ approach (Easterby-Smith et al, 1997, pg 108) as there will be relatively large amounts of none standard data, it will need to be systematically analysed. The analysis will also display characteristics of an inductive analysis; there will be an “immersion in the details and specifics of the data in order to discover patterns, themes and inter relationships” (Patton, 2002, pg 41). The findings from the semi structured interview / survey will be broken down to individual questions, assessing the responses and relating them to key theory from the literature review. Page | 31
- 31. Patton (2002, pg 438) identifies four key areas for the analysis of data: Raw data, description, interpretation and recommendation. Raw Data Description Interpretation Recommendation Source: Krueger, 1998, p27 5.1.1 Raw Data Raw data handling should ensure that the raw information is directly and accurately transcribed through use of ‘words, body language, gestures and tones of voice’ (Saunders, Lewis & Thornhill, 2007). In order to achieve this for the focus group the researcher recruited a scribe in order to be able to focus on delivering the discussion topic, without compromising the raw data. 5.1.2 Description During the description stage the data will be simplified in order to draw out themes and summarise the findings. (Saunders, 2007, pg 493) Themes can be identified as those which occur most frequently, and which are relevant to the research topic. (Krueger, 1998b, p36) 5.1.3 Interpretation Interpretation is the process whereby the primary data is combined with appropriate secondary research, (Patton, 2002) in order to relate the findings back to the dissertation aim. 5.2 Summary In total, one focus group was conducted and 37 responses were collected from the hybrid questionnaire/ interview. Participants 1-6 completed the focus group; whilst participants 737 completed the survey either through a semi structured interview, or anonymous questionnaire. The focus group consisted of six participants, 3 male and 3 female with an age range of 20 – 50+ years. Of the six participants, two currently work for VisitScotland. The focus group participants were numbered one to six, by the moderator and scribe, and quotations from each participant are displayed using their number. E.g. P1 = participant 1 Page | 32
- 32. Of the 37 survey responses, 19 were collected using the semi structured interview technique and 18 were collected through asking participants to fill out the questionnaire individually. Key themes developed from the research and these themes will be described and interpreted question by question, relating to appropriate literature. Despite three different forms of primary research being carried out, findings will be combined based upon multiple perspectives yielding a more comprehensive view of phenomena. (Gioia and Pitre, 1990) 5.3 Ethical Consumers The first key theme identified from the research was that of ethical consumers. Q. Would you describe yourself as an ethical consumer of tourism? The survey responses showed that participants didn’t consider themselves to be ethical consumers of tourism, with only one person considering themselves an ethical tourism consumer. Would you describe yourself as an ethical consumer of tourism? 40 30 20 10 0 yes no The perceptions of ethical consumers didn’t necessarily relate to tourism, these findings were mirrored in the focus groups where despite people stating they behaved ethically, they didn’t associate these behaviours with tourism. “Not relating to tourism” (P4, aged 18-25) Another focus group participant suggested a similar view; “I’m ethical when it comes to recycling, but I don’t really think about it when I’m booking a holiday” (P1, aged 36-50) Page | 33
- 33. These findings support those of Wheeler (1995, pg 45) who suggested that green tourism awareness has increased but only in industry and academic circles. Q. Please outline the characteristics of an ethical consumer. Findings from the survey indicated that participants had good awareness of ethical consumers, all data collected displayed some level of understanding of how ethical consumers behave, however some descriptions of ethical consumers seemed confused when compared to the literature. Participants outlined individual characteristics, but also generalised. “interest and consideration in the environmental impact of their purchases and lifestyle choices” (P7, aged 26-35) One participant in the semi structured interview related the role of ethics in tourism solely to transport. “Finding the greenest way from A to B” (P9, aged 18-25) While another participant offered a slightly different perspective, focusing on products and accommodation: “Ethical consumers specifically look for ethical places to stay, products to buy” (P18, aged 18-25) Both of these quotes display an understanding of ethical consumers in terms of characteristics, and a questionnaire participant gave good insight linking to theories of stewardship (Peattie, 1992) “A truly ethical consumer would do his best to look after the world for the future, by causing little harm to his or her environment” (P25, aged 26-35) However, generally questionnaire and interview participants did not associate ethical consumers with tourism services, a new finding separate from existing literature. Focus group participants did show signs of recognising ethics within tourism consumers; however this could be due to their involvement in the tourism sector. “I am aware of the link between tourism and ethical consumers, but mainly because of my workplace (VisitScotland). I don’t know anyone who consciously evaluates the environment when planning a short or a long break.” (P2, aged 36-50) This comment triggered other focus group members to disagree: “I think we do evaluate the environment, when I go abroad I always search for the best suited facilities, if you’re paying a lot of money you want to be comfortable.” (P6, aged 26-35) Page | 34
- 34. “I like to know what to expect when I’m going away, knowing the place is going to suit us.” (P5, aged 18-25) This view draws back to outlined theory on green tourism by Wheeler (1995) and mass tourism forcing unspoiled areas to offer home comforts. Whilst it also displays slight confusion over the definition of environmental issues, relating back to Grant (2008). Another participant offered an interesting perspective, that there wasn’t currently a requirement for people to be concerned over ethical tourism; “There isn’t currently the demand to be ethical when booking holidays, but there is the demand to recycle through the local councils.” (P3, aged 50+) Combined with aforementioned views of being unaware of ethics in tourism, this perspective suggests that tourism organisations aren’t marketing sustainable tourism. Despite government bodies offering policy and guidance papers (Department of the Environment, 2007) this response could be seen as evidence that they are failing in terms of Wheeler’s (1995) suggestion of protecting the interest of communities. This is in line with Grant’s (2008) view that it is the responsibility of marketers to raise awareness of environmental issues for consumers. 5.4 Environmental Issues The second key theme which developed from the research was concerning environmental issues. Q. What are the most important environmental / green issues to you? The findings from this question showed that sustainable tourism was generally not as high up on the radar in terms of being an environmental issue, which furthers previous perception research from Mintel (Green and Ethical Consumers, 2007). Recycling and over use of plastic bags were considered to be more important to people achieving 27% and 18% of the votes respectively. Sustainable tourism didn’t feature as important with the lowest percentage of votes (4%). Page | 35
- 35. Most Important Environmental Issues 12 Carbon foot print 10 Ethical sourcing 8 Fair Trade CO2 Emissions 6 Recycling 4 Renewable energy 2 Over use of plastic bags 0 Sustainable tourism 1 “I’m not sure what that (sustainable tourism) is” (P6, aged 26-35) Participants being unaware of sustainable tourism and rating it as least important, contradicts the works of Butler (1998) who described the term sustainable tourism as common in public language. Upon explaining the concept of sustainable tourism (Wheeler, 1995) most focus group and interview participants accepted that perhaps there was a need for visitors to be green, despite it not existing currently. This strengthens the work of Wheeler (1995) suggesting that the awareness of ethics in tourism is only evident in industry circles and academics. “Visiting a place shouldn’t damage it; however things do wear out over time” (P3, aged 50+) “Natural destinations like Loch Ness should be looked after.” (P38, aged 26-35) Other participants mentioned points which suggested that it wasn’t a consumer’s responsibility to be ethical, which links back to theory of corporate social responsibility (May et al, 2007) and also the paradox of green marketing (Grant, 2008), consumers show signs of being encouraged to take holidays. “the public are sold holidays, so it’s not really our fault” (P5, aged 18-25) “I trust in the travel agents…. it’s impossible to check what damage you might cause to a country if you’ve never been there!” (P31, aged 18-25) Page | 36
- 36. “It’s the responsibility of the service provider to assess the impact of the service.” (P42, aged 2635) Links can also be made here to VisitScotland’s personality of service (Harris and Fleming, 2005), they sell the holidays in Scotland, and so if they are not sustainable, it could reflect badly on VisitScotland’s corporate persona. However this research has identified that at present VisitScotland are not alone; responsibility also lies with travel agents and tour providers. A consistent view proposed in all three forms of research was that people didn’t feel their behaviours would significantly change anything. Participants rationalised their behaviours to everyday occurrences: “Bags and recycling are closer to me – I feel I can make a difference, I can’t affect co2 emissions. I wouldn’t sacrifice my holiday for the environment, I’d always choose a hotel over a tent.” (P12, aged 18-25) “Plastic bags is something I feel I have most control over, as it is an everyday way of making a difference.” (P20, aged 18-25) Similarly, a questionnaire participant offered insight into behaviour justification: “I think climate change is already past the point of no return, so me not going to Greece in the summer won’t make a difference” (P10, aged 18 – 25) These quotes show a direct contrast with the work of Halkier (1999), with behaviours not changing despite the awareness of ethical issues. This shows no correlation with Peattie (1992) stewardship or Dunckmann (2003) conservationism and instead displays a dismissive attitude similar to that of humanism (Edwords, 1989) and exploiting the environment for human benefit. 5.5 Development of Green Thinking The third key theme proposed from the findings of the research was regarding the time scale of awareness, which can be correlated to theory around the development of green thinking (Peattie, 1992) Q. How long have you been aware of environmental issues concerning tourism? Participants in all methods of primary research showed an awareness of environmental issues; however participants struggled to connect environmental issues with tourism – a key finding from the research. Therefore, insight into this question can be regarded as slightly unreliable, as some participants responses were not concerning tourism but environmental issues in general. Page | 37
- 37. The most frequent answer relating to this question was that participants had been aware of environmental issues for between 1 and 3 years. Participants in the focus group sighted two main contributors to their awareness of environmental issues; Q. Was there a defining moment (e.g. event, news story) which developed your awareness of environmentally friendly behaviours in tourism? Mirroring answers from the previous question, participants did not show signs of defining moments relating to tourism, instead examples were used which showed a clear relationship to everyday life and correlated with other environmental issues of recycling and fair trade. “I became aware from the film by Al Gore; it made me pay attention because he is a trusted public figure.” (P2, aged 36-50) “When local councils introduced recycling bins a couple of years ago.” (P1, aged 26-50) Interestingly, it was evident that a correlation existed between where participants were from and how long they had been aware of environmental issues. Scottish participants commonly cited the introduction of wheelie bins 2 years ago as a catalyst for awareness. In comparison English participants mentioned awareness beginning when local councils introduced recycling 3 years ago. This suggests what an important role government has to play in raising the awareness for consumers, which relates back to the context chapter of the dissertation and political factors. This point is further strengthened by the effect of individual politicians, raising the public profile of environmental issues. This proposes that through the correct media tool, awareness of environmental issues can be created through marketing and so should be seen as inspiration for tourism marketers and academics in order to use these tools to create awareness of sustainable tourism. This draws on theory of Grant (2008) who outlined the responsibility of green marketing to raise awareness. The film ‘An Inconvenient Truth’ was mentioned frequently as a source to create awareness. People also identified supermarkets as having a huge impact on awareness of ethical and environmental issues; “I started to see fair trade logos in the supermarket.” (P23, aged 36-50) This proposes that green marketing is successful – consumers identifying logos and brands are fundamental concepts to marketing, and so it would appear that in terms of fair trade, green marketing has been successful. This suggests that green marketing can also work for sustainable tourism. Younger participants also identified the role of mass media such as television, newspapers and cinema using examples from different industries. Page | 38
- 38. “I’ve seen the Toyota Prius in loads of movies and on TV, so that’s kind of in trend, it makes it look cooler to own one.” (P5, aged 18-25) “The Guardian also ran a feature on the effect of tourism” (P10, aged 18-25) This shows that with the right exposure environmental beliefs can be created through indirect awareness – watching films as opposed to advertisements and reading newspapers as opposed to government reports. This supports literature on the promotional mix. (Brassington & Pettit, 2003) 5.6 Responsibility The development of the questionnaire (Bradley, 2007), enabled findings to emerge from the key theme of corporate social responsibility (May et al, 2007) in relation to consumer reactions to corporations. This theme was discussed in detail in the focus groups (Krueger, 1993) which gives the findings a concise, reliable result. Q. Do you actively seek out and use travel and tourism products/services which share the same issues as you? Findings displayed a clear majority; participants generally did not seek out travel and tourism products and services which shared beliefs on environmental issues. With the basis of findings from previous questions, it can be identified that participant’s responses could be unreliable bearing in mind they were generally not ethical consumers and didn’t have high awareness of sustainable tourism. Do you actively seel out and use tourism products which share the same issues as you? 30 25 20 15 10 5 0 yes no Page | 39
- 39. From the focus group and interviews participants were able to give insight into why consumers didn’t search for companies which shared environmental beliefs. “If I like something and it shares the same environmental issues as me then it would heighten my enjoyment, but if it doesn’t share my ‘issues’ it doesn’t bother me.” (P18, aged 18-25) Similar to this, the survey produced findings that generally people don’t become affected by organisational ethics. Those that did search for tourism products that shared issues displayed understanding and knowledge of where to find this information.Which suggests that low level awareness does exist for sustainable tourism. “The Telegraph & Argus newspaper publication produces a feature every Wednesday called Planet, focusing on ‘green’ issues including travel, holidays, homes and houses and general day to day living.” (P10, aged 18-25) However, the same particpant also stated that when booking a holiday, she did not make use of these facilities, stating that price was the main determint factor when booking a holiday. This was proposed frequently in the focus groups and semi structured interviews: “I just go for cheapest flight” (P13, aged 26-35) “My decision is price dependant not ethics dependant” (P15, aged 18-25) It is worth pointing out that there has been a difference between consumer beliefs according to age, despite not being an aim of the research. Younger participants seemed to be more aware of environmental issues, which could likely be to do with the last decade of development in green thinking (Peattie, 1992), and older participants seemed to be less aware of environmental issues. Ironically, and in line with the paradoxes outlined in the literature review findings from the research indicate a paradox. Older participants were more prepared to change behaviours despite reduced awareness, yet young participants who benefitted from increased awareness were dismissive of changing behaviours. 5.7 Relationship Marketing This shows a definite insight that there is a role of relationship marketing within ethical marketing and marketing of sustainable tourism. From observing both the focus group and interviews consumers showed differing opinions of environmental issues similar to that of Ginsberg & Bloom‘s (2004) identified green segments (see appendix 9). This suggests that if sustainable tourism was to be marketed it should be approached through different segments taking into account the differign levels of awareness and acceptance. Q. Does an organisation’s stance on green issues affect whether you consume their product and/or service? Page | 40
- 40. Findings from this question defied the existing literature on corporate social responsibility and agreed with the work of Ginsberg & Bloom (2004) which suggested that consumer’s behaviour would not be compromised in terms of what they expected from a product or service. Survey findings produced definitive answers, 62% stated that an organisation’s stance on green issues does not affect consumption. The focus groups and interview responses were more balanced and participants seemed confused as to their actions which showed a degree of behavioural change (Helkier, 1999) and also the potential existence of peer pressure within the group discussion process. “If there was evidence that they actually harmed the environment, then I would stop consuming a product, for example Primark and child labour makes me feel guilty.” (P19, aged 26-35) This is despite participants originally stating that they were not ethical consumers earlier in the research process. One thing that particularly stood out was the lack of tourism based examples used by participants. Only one participant mentioned an example of tourism: “The Guardian reported in Asia, Africa and South America…locals are becoming more resentful of the natural environment being compromised by tourism.” (P10, aged 18-25) But, despite examples like this there was a sense of reluctance to accept responsibility for the negative effects of tourism. “We’re giving their economy money, so we shouldn’t feel guilty about it” (P39, aged 50+) 5.8 Green Washing Q. Has there been an occasion where negative press of a company has made you stop consuming their products and/or service? The finding to this based on all three research techniques was no. Consumers will not sacrifice their own needs for the sake of ethical purchases (Ginsberg and Bloom, 2004). 58% of participants stated there had not been an occasion where negative press had affected their decision process. With this in mind it would appear that the risk of greenwashing holidays in Scotland is a slim one, especially considering the trust that is associated with government organisations. Of the minortiy that did mention examples, most of these were to do with smaller purchases such as food or clothes items, again there was no link to Tourism. “Primark and GAP with child labour” (P18, aged 18-25) Page | 41
- 41. “I woud never wear fur, knowing how it is obtained” (P26, aged 26-35) “Fair trade - coffee, farmers” (P39, aged 36-50) “I watched the programme by Jamie Oliver, and haven’t bought ASDA chicken ever since” (P31, aged 36 – 50) In the focus group insight was obtained into why people didn’t see tourism as being affected by negative press. “Everyone is different and so some people enjoy a destination more than others, not everything can be liked by everyone. Tourist boards give you the information to make a judgement about a place.” (P2, aged 26-50) “Holidays are not an everyday occurrence, and so people should look towards everyday things in order to make environmental decisions” (P1, aged 36-50) “It’s a combination of experiences – you’re flight, you’re hotel and the activities you do, but a travel agent can’t be responsible for how a hotel or a cabin crew operate.” (P17, aged 26-35) Generally, participants saw companies within the tourism sector as reliable. Travel agents and tourist boards are viewed as essentially providing a service of information, which links back to Wheeler (1995) and the intangible combination of services. Participants demonstrated trust towards companies like VisitScotland, citing that if a holiday goes wrong it is usually a bad experience at one of the services – accommodation, attractions, and travel operators. Q. Please give an example of a company who you believe has strong environmental ethics, and why you believe them to be an environmentally friendly company. The most frequently mentioned companies were supermarkets; “The Co-op, marketed as a fair trade company, but more to do with how they market themselves – I don’t see them as going out of their way to be ethical.” (P18, aged 18-25) “Sainsbury’s seems to consistently offer solutions to most of the green/ethical issues that face consumers, making it easier (and just nicer) to do your everyday shopping there with a semi-clear conscience” (P7, aged 26-35) Frequently mentioned was the fact that people recognise if a company tries too hard, which relates back to literature on trust (Crane & Matten, 2006). The quotes above demonstrate a relationship between company and consumer. Participants showed feelings of being attached to companies that didn’t try too hard as they related this to honesty and their own consumer behaviours of not trying too hard. This is evidence of the potential of relationship Page | 42
- 42. marketing (Gordon, 1998), with consumers identifying their own behaviours in an organisations behaviour. “Companies who don’t promote green credentials – matches my thought process ‘I don’t think about it’.” (P17, aged 18-25) 5.9 Conclusion This description and interpretation analysis of the findings has highlighted some important factors made in the perceptions of green marketing and ethics for the tourism industry. With more time and in depth research, findings could be developed into specific task to be undertaken in order to increase the awareness of sustainable tourism. These relate to the implementation of green marketing and ethics for VisitScotland, with this in mind the research has been successful in terms of outlining beliefs and existing awareness of sustainable tourism and therefore the role of green marketing for VisitScotland. Page | 43
- 43. 6.1 Central Aim The aim of this dissertation was to explore the impact of green policies and practices on marketing and tourism in Scotland. Through appropriate planned research, the dissertation has generated valid information relating to how VisitScotland could and should market their service regarding the six key themes. The six themes identified from the research are: Ethical consumers Development of green thinking Environmental issues Responsibility Green wash Relationships 6.2 The G.R.R.E.E.D Framework These six themes can be formulated into a new G.R.R.E.E.D framework, outlining the affects of these themes for tourism information services and how tourism organisations can apply these themes. G - Green wash This research has found that tourism organisations should be aware of how they intend to be green. If they have not been established as a green tourism company then they shouldn’t try to pass themselves off as having a green ethos. This is a new finding, furthering work of Ginsberg and Bloom (2004). This research identified that consumers have more respect for tourism companies who are not afraid to show their true colours, and findings from the research also supported previous work of Ginsberg and Bloom (2004) that consumer purchases will not be sacrificed in order to be ethical. Therefore it can be concluded that tourism companies should not sacrifice their profits to try and seem ethical as ultimately this will have an adverse effect. Page | 44
- 44. R – Responsibility This research has found that consumers don’t feel responsible for negative effects on the environment and therefore counteracts previous work of Helkier (1999). Consumers want to relax on holiday and not worry about the environment. Quantitaive fidnigns showed that consumers don’t identify this behaviour changing. Equally, consumers do not hold tourism information providers responsible for any negative experiences whilst on holiday. It can therefore be assumed that tourism information providers are not responsible for a consumer’s satisfaction in terms of experience which is a new finding. Instead, tourism organisations are responsible for making consumers aware of the possible tourism experience and whether that is good or bad for the environment. A new finding can therefore be interpreted, different to that of Wheeler (1995). It is the responsibility of the tourism organisations to provide information on sustainable tourism and build awareness of it before trying to change behaviours. R – Relationship Findings from this research indicate that a relationship with the consumer is important for a tourism organisation combining previous work by Ginsberg and Bloom (2004) regarding green consumer segments and Gordon (1998) regarding relationship marketing. The tourism organisation should make efforts to build a relationship with consumers in order to raise this awareness of sustainable tourism. Recognition of these different green consumer segments (Ginsberg and Bloom, 2004) should be used to develop a relationship (Gordon, 1998) whereby green options are available should a consumer need them. E – Ethical Consumers Ethical consumers do exist according to secondary research (Green and Ethical Consumer Report, 2007), however a new finding from this research has shown that tourism consumers do not consider themselves ethical consumers. For tourism consumers it is the individual relationship with tourism organisations that matters, not the tourism companies general ethics. This adds to the work of Gordon (1998). The research found that people generally do not want to be considered as ethical consumers in the context of tourism, which is a new finding for the topic. Furthermore the research contradicts existing literature on corporate social responsibility (May et al, 2007) and ethical consumers (Peattie, 1992). Consumers do not hold it against an organisation if they are not treated like ethical consumers. E – Environmental issues For the environmental issue of sustainable tourism, this research identified that there is not sufficient awareness within the public domain this furthers the work of Wheeler (1995). Until sustainable tourism becomes a mainstream concern there is no need for tourism organisations to market themselves as sustainable. However, based upon secondary research those organisations that have a plan for it will ultimately have an advantage once sustainable tourism does become a mainstream concern. Page | 45
- 45. D – Development of green thinking A new finding from the research has indicated that it is only once green thinking for tourism has developed further that there will be a need for sustainable tourism frameworks. In the meantime, consideration (and indeed development at a corporate tourism level) should be taken to forward plan how to increase consumer awareness of sustainable tourism. Findings from this research show at present, sustainable tourism is associated with a lower quality of tourism likely to do with the lack of awareness of sustainable tourism supporting the work of Ginsberg and Bloom (2004), once this has developed into a maintained level of quality there will be a need for green tourism marketing. 6.3 Methodology used The mixed methods approach was a success in that it resulted in comprehensive findings. These are a combination of qualitative and quantitative which gives this dissertation rich meaning. This approach allowed the author to see a wide scope of findings making recommendations reliable, and shows that this methodology is appropriate for any future research regarding these social themes. (Hudson & Ozanne, 2001) Surveys achieved a good response rate and encouraged participants to be open and honest with their answers for this subject. This would be an excellent method for any future quantitative research due to the one way communication process. In depth data was gained from the semi-structured interviews, whilst also allowing participants to speak freely without fear of peer pressure. Although this method is more time consuming than surveys it offers extra depth in terms of adding qualitative reasoning to quantitative facts. The focus group method gave greatest depth in terms of qualitative proposals. It was the most time consuming and labour intensive of the three research methods used, but gave the most insight into sustainable tourism and ethical consumers. 6.4 Recommendations The research did not identify many current benefits of green marketing for tourism organisations. It did however establish several new findings relating to sustainable tourism in Scotland. Generally, there is not enough being done to promote consumer awareness of sustainable tourism which has added to the work of Wheeler’s (1995). The author suggests that VisitScotland should begin advertising sustainable tourism directly to consumers through promotion of websites like http://www.greentourism.org.uk/ and the green tourism business scheme. Begin to make tourism consumers aware of the impact of mass tourism. Page | 46
- 46. Future research should be more direct in terms of outlining how consumers think VisitScotland should market sustainable tourism. Findings from this research would then identify a clear path for VisitScotland to achieve awareness of sustainable toruism and ultimately protect the landscape and scenery which attracts so many tourists. Page | 47
- 47. No author, (2007), Climate change and tourism responding to global challenges, Davos, Switzerland, http://www.gdrc.org/uem/eco-tour/Davos-Declaration_2007.pdf, [accessed on 09/04/2009] No author, “Green Marketing Coalition, Recommended Guidelines”, accessed at http://greenmarketingcoalition.com/pdf/Green_Marketing_Coalition_Guidelines.pdf , [accessed on 21/03/2009] Ashley, C. Meyer, D. & Poultney, C. (2004), Ethical consumerism and tourism. st Andreason, AR. (2006), Social Marketing in the 21 Century, Sage Publications: London Babbie, E. (1992). The practice of social research. (6th ed.). Chapter 11. California: Wadsworth. th Baker, M. J. (2003), The Marketing Book, 5 Edition, Butterworth-Heinemann Baudrillard, J. 1997. The consumer society. London: Sage. Bernard, R. (1994). Research methods in anthropology. (2nd ed.) Chapters 14-15. California: AltaMira. Birley, G. and Moreland, M. (1998) A practical guide to academic research, Routledge Boulstridge, E. and Carrigan, M. (2000), “Do consumers really care about corporate responsibility? Highlighting the attitude-behaviour gap”, Journal of Communication Management, Vol. 4 No. 4, pp. 355-68. Boyd, E. and Fales, A. (1983), Reflective Learning, Journal of Humanistic Psychology, Vol. 23, No. 2, 99-117, accessed at http://jhp.sagepub.com/cgi/content/abstract/23/2/99, [accessed on 21/04/2009] Bradley, N. (2007) Marketing Research. Tools and Techniques. Oxford University Press, Oxford rd Brassington, F. and Pettitt, S, (2003), Principles of Marketing, 3 Edition, FT Press Butler, R.W. (1990), the influence of the media in shaping international tourism patterns, Tourism Recreation Research, Vol 15, no 2, pp46-53 Page | 48
- 48. Callender, G. (2008), Efficiency and Management, Published by Taylor & Francis, 2008 Carrigan, M. and Attala, A. (2001), “The myth of the ethical consumer – do ethics matter in purchase behaviour?” Journal of Consumer Marketing, Vol. 18 No. 7, p. 560-78. Connolly, J. & Prothero, A. (2003), 'Sustainable Consumption: Consumption, Consumers and the Commodity Discourse'. Journal of Consumption, Markets and Culture, 6 (4):275-291 Connolly, J. & Prothero. A. (2008), Green Consumption: Life-politics, risk and contradictions, Journal of Consumer Culture 2008; 8; 117 – 145 Corbitt, J. and Hopkins, C. (2008), Developing green into green, New Jersey Law Journal (Nov 24, 2008), [accessed on 23/03/2009] Cowe, R. and Williams, S. (2001), Who are the Ethical Consumers? Co-Operative Bank/Mori Survey, Co-operative Bank, London. Crabtree, B. F. & Miller, W. L. (Eds.). (1992), Doing qualitative research. Newbury Park, CA: Sage. nd Crane, A. and Matten, D. (2006) Business Ethics, 2 Edition, Oxford University Press Cresswell, J. (2003) Research Design; Qualitative, Quantitative, and Mixed Methods Approaches, 2nd Edition, Sage Publications Desmond, J. and Crane, A. (2004), Morality and the consequences of marketing action, Journal of Business Research 57, p. 1222–1230 th Dibb, S. Simkin, L. Pride, W. and Ferrell, O.C. (2006) Marketing Concepts and Strategies, 5 edition, Houghton Mifflin Doane, D. (2001), Taking Flight: The Rapid Growth of Ethical Consumerism, New Economics Foundation, London. Easterby-Smith, M. Thorpe, R. and Lowe, A. (1991), Management Research, An Introduction, Sage Publications Evans, M. Jamal, A. and Foxall, G. (2006), Consumer Behaviour, Wiley & Sons Fink, Arlene, 2003, The Survey Handbook, Sage Publications: London Forsyth, T. (1997), Environmental responsibility and business regulation: the case of sustainable tourism, The Geographical Journal 163.n3, pp270(11). Page | 49
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Green Marketing: Advantages and Disadvantages
Published Date: 22 Feb 2018
Disclaimer: This dissertation has been written and submitted by students and is not an example of our work. Please click this link to view samples of our professional work witten by our professional dissertation writers . Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of EssayCompany.
ACKNOWLEDGEMENT
As I sum up draft of my study, I appreciatively reminisce the contribution of all those people without whose support and help, this study would have never taken its present form.
I take this opportunity to express my sincere gratitude towards the pillars of successful completion of Dissertation Report, without whose unflinching assistance & co-operation at all times it would rather have been impossible for me to achieve the desired goal.
I am greatly indebted to my faculty guide & mentor, Mr.Saravana Krishnamurthy, Professor Kohinoor Business School, Khandala for his undying support & encouragement throughout the project.
Lastly I would like to thank my school, Kohinoor Business School, Khandala for giving me this opportunity to put to practice, the theoretical knowledge that I imparted from the program .
Last but not the least I express my thanks to all the respondents who showed a keen interest in my Project, relatives, friends and neighbors to provide me the necessary resources to complete the Project & the help provided to me at every step.
“Keep your dreams alive. Understand to achieve anything requires faith and belief in yourself, vision,hard work, determination, and dedication. Remember all things are possible for those who believe.”
-Merlin Olsen
I dedicate this report to my parents and friends in recognition of their worth and to my teachers who are the guiding force for me and it is their effort and hard work that showed me the path of success and prosperity which would be there for me for the rest of my life.
I would like to thank and dedicate this report to everyone who knowingly and unknowingly contributed to the completion of my Summer Internship Project.
I hope people find this report useful and the subject matter adds to their knowledge.
In today's business world environmental issues plays an important role in marketing. All most all the governments around the world have concerned about green marketing activities that they have attempted to regulate them. For example, in the United States (US) the Federal Trade Commission and the National Association of Attorneys-General have developed extensive documents examining green marketing. There has been little attempt to academically examine environmental or green marketing. It introduces the terms and concepts of green marketing, briefly discuss why going green is important and also examine some of the reason that organizations are adopting a green marketing philosophy. It also focuses some of the problems with green marketing.
It identifies the key to successful green marketing:
§ Credibility
§ Publicize stories of the company's and employees' green initiatives.
§ Enter environmental awards programs to profile environmental credentials to customers and stakeholders.
§ Never overstate environmental claims or establish unrealistic expectations.
It also tells about Why Are Firms Using Green Marketing
§ Organizations perceive environmental marketing to be an opportunity that can be used to achieve its objectives
§ Organizations believe they have a moral obligation to be more socially responsible
§ Governmental bodies are forcing firms to become more responsible
§ Competitors' environmental activities pressure firms to change their environmental marketing
§ activities
§ Cost factors associated with waste disposal, or reductions in material usage forces firms to modify their behavior
This report stresses upon the effect of green marketing on the consumers. Green marketing isn't just a catchphrase; it's a marketing strategy that can help you get more customers and make more money. But only if you do it right.
1)To determine whether Indian consumers are ready for Green Marketing
2) To determine whether Price has effect on purchase of green products
3) To determine whether environment consciousness has effect on purchase of green products
4) To determine whether Availability has effect on the purchase of green products
5) To determine whether Awareness has an effect on Purchase of green products
RESEARCH METHDOLOGY
Research Methodology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically. In it we study the various steps that are generally adopted by a researcher in studying his research problem along with the logic behind them. It is necessary for the researcher to know not only the research methods/techniques but also the methodology. Researchers not only need to know how to develop certain indices or tests, how to calculate the mean, the mode, the median or the standard
deviation, how to apply particular research techniques, but they also need to know which of these methods or techniques, are relevant and which are not, and what would they mean and indicate and why. Researchers also need to understand the assumptions underlying various techniques and they need to know the criteria by which they can decide that certain techniques and procedures will be applicable to certain problems and others will not.
Thus, when we talk of research methodology we not only talk of the research methods but
also consider the logic behind the methods we use in the context of our research study and
explain why we are using a particular method or technique and why we are not using others.
INTRODUCTION
According to the American Marketing Association [1],green marketing is the marketing of products that are presumed to be environmentally safe. Thus green marketing incorporates a broad range of activities, including
* Product modification,
* Changes to the production process,
* Packaging changes, as well as
* Modifying advertising.
Yet defining green marketing is not a simple task where several meanings intersect and contradict each other; an example of this will be the existence of varying social, environmental and retail definitions attached to this term. Other similar terms used are Environmental Marketing and Ecological Marketing. The legal implications of marketing claims call for caution. Misleading or overstated claims can lead to regulatory or civil challenges. In the USA, the Federal Trade Commission provides some guidance on environmental marketing claims.
The term green marketing [2] came into prominence in the late 1980s and early 1990s. The American Marketing Association (AMA) held the first workshop on "Ecological Marketing" in 1975. The proceedings of this workshop resulted in one of the first books on green marketing entitled "Ecological Marketing" Thus green marketing incorporates a broad range of activities, including product modification, changes to the production process, packaging changes, as well as modifying advertising.
My definition which encompasses all major components of other definitions is: "Green or Environmental Marketing consists of all activities designed to generate and facilitate any exchanges intended to satisfy human needs or wants, such that the satisfaction of these needs and wants occurs, with minimal detrimental impact on the natural environment." This definition incorporates much of the traditional components of the marketing definition that is "All activities designed to generate and facilitate any exchanges intended to satisfy human needs or wants".
So, in simple terms Green marketing refers to the process of selling products and/or services based on their environmental benefits. Such a product or service may be environmentally friendly in itself or produced and/or packaged in an environmentally friendly way.
The obvious assumption of green marketing is that potential consumers will view a product or service's "greenness" as a benefit and base their buying decision accordingly. The not-so-obvious assumption of green marketing is that consumers will be willing to pay more for green products than they would for a less-green comparable alternative product -an assumption that has not been proven conclusively, specially the mild effect which it had had on consumers has washed away by the present recession (2008-09) only.
Green marketers though argue that it is a way to use the environmental benefits of a product or service to promote sales. Many consumers will choose products that do not damage the environment over less environmentally friendly products, even if they cost more. With green marketing, advertisers focus on environmental benefits to sell products such as biodegradable diapers, energy-efficient light bulbs, and environmentally safe detergents.
People buy billions of dollars worth of goods and services every year—many of which harm the environment in the way they are harvested, made, or used. Environmentalists support green marketing to encourage people to use environmentally preferable alternatives, and to offer incentives to manufacturers that develop more environmentally beneficial products.
IMPORTANCE OF GREEN MARKETING
Man has limited resources on the earth [3], with which she/he must attempt to provide for the worlds' unlimited wants. There is extensive debate as to whether the earth is a resource at man's disposal. In market societies where there is "freedom of choice", it has generally been accepted that individuals and organizations have the right to attempt to have their wants satisfied. As firms
face limited natural resources, they must develop new or alternative ways of satisfying these unlimited wants. Ultimately green marketing looks at how marketing activities utilize these limited resources, while satisfying consumers wants, both of individuals and industry, as well as achieving the selling organization's objectives.
When looking through the literature there are several suggested reasons for firms increased use of Green Marketing. Five possible reasons cited are:
• Organizations perceive environmental marketing to be an opportunity that can be used to achieve its objectives
• Organizations believe they have a moral obligation to be more socially responsible
• Governmental bodies are forcing firms to become more responsible
• Competitors' environmental activities pressure firms to change their environmental marketing activities
• Cost factors associated with waste disposal, or reductions in material usage forces firms to modify their behavior
• Opportunities
GOALS OF GREEN MARKETING
· Eliminate the concept of waste.
· Reinvent the concept of product.
· Make prices reflect actual and environmental costs.
· Make environmentalism profitable.
· Bringing out product modifications.
· Changing in production processes.
· Packaging changes.
· Modifying advertising.
NEED OF GREEN MARKETING: AN ANTHROPOLOGICAL VIEW
Issues like Global warming [3] and depletion of ozone umbrella are the main for the healthy survival. Every person rich or poor would be interested in quality life with full of health and vigor and so would the corporate class. Financial gain and economic profit is the main aim of any corporate business. But harm to environment cost by sustain business across the globe is realized now though off late. This sense is building corporate citizenship in the business class. So green marketing by the business class is still in the selfish anthological perspective of long term sustainable business and to please the consumer and obtain the sanction license by the governing body. Industries in Asian countries are catching the need of green marketing from the developed countries but still there is a wide gap between their understanding and implementation.
CHALLENGES IN GREEN MARKETING
ø need for standardization.
It is found that only 5% of the marketing messages from “Green” campaigns are entirely true and there is a lack of standardization to authenticate these claims. There is no standardization to authenticate these claims. There is no standardization currently in place to certify a product as organic. Unless some regulatory bodies are involved in providing the certifications there will not be any verifiable means. A standard quality control board needs to be in place for such labeling and licensing.
Ø NEW CONCEPT
Indian literate and urban consumer is getting more aware about the merits of Green products. But it is still a new concept for the masses. The consumer needs to be educated and made aware of the environmental threats. The new green movements need to reach the masses and that will take a lot of time and effort.
By India's ayurvedic heritage, Indian consumers do appreciate the importance of using natural and herbal beauty products. Indian consumer is exposed to healthy living lifestyles such as yoga and natural food consumption. In those aspects the consumer is already aware and will be inclined to accept the green products.
Ø PATIENCE AND PERSEVERANCE
The investors and corporate need to view the environment as a major long-term
investment opportunity, the marketers need to look at the long-term benefits from this new green movement. It will require a lot of patience and no immediate results. Since it is a new concept and idea, it will have its own acceptance period.
Ø AVOIDING GREEN MYOPIA
The first rule of green marketing is focusing on customer benefits i.e. the primary reason why consumers buy certain products in the first place. Do this right, and motivate consumers to switch brands or even pay a premium for the greener alternative. It is not going to help if product is developed which is absolutely green in various aspects but does not pass the customer satisfaction criteria. This will lead to green myopia. Also if the green products are priced very high then again it will loose its market acceptability.
BENEFITS OF GREEN MARKETING
Today's consumers are becoming more and more conscious about the environment and are also becoming socially responsible. Therefore, more companies are responsible to consumers aspirations for environmentally less damaging or neutral products. Many companies want to have an early mover advantage as they have to eventually move towards becoming green.
Some of the advantages of green marketing are:
•It ensures sustained long term growth along with profitability.
• It saves money in the long run, though initially the cost is more.
• It helps the companies market their products and services keeping the environment aspects in mind. It helps in accessing the new markets and enjoying the competitive advantage.
• Most of the employees also feel proud and responsible to be working for an environmentally responsible company.
GREEN MARKETING MIX
Entrepreneurs [5] wanting to exploit emerging green markets either: Identify customers' environmental needs and develop products to address these needs or will develop environmentally responsible products to have less impact than competitors.
The increasingly wide variety of products on the market that support sustainable developments are:
• Products made from recycled goods, such as Quick' N Tuff housing materials made from recycled broccoli boxes.
• Products that can be recycled or reused.
• Efficient products, which save water, energy or gasoline, save money and reduce environmental impact.
• Products with environmentally responsible packaging, McDonalds, for example, changed their packaging from polystyrene clamshells to paper.
• Products with green labels, as long as they offer substantiation.
• Certified products, which meet or exceed environmentally responsible criteria.
• Organic products-many customers are prepared to pay a premium for organic products, which offer promise of quality. Organic butchers, for example, promote the added qualities such as taste and tenderness.
• A service that rents or loans products-toy libraries.
Whatever the product or service, it is vital to ensure that products meet or exceed the quality expectation of customers and is thoroughly tested.
Pricing is the critical element of the marketing mix. Most customers will only be prepared to pay a premium if there is a perception of additional product value. This value may be improved performance, function, design, visual appeal or taste. Environmental benefits will be often be the deciding factor between products of equal value or quality.
Environmentally responsible products, however are often less expensive when product life cycle coast are taken into consideration, for example fuel-efficient vehicles, water efficient printing and non-hazardous products.
The choice of where and when to make products available will have significant impact on the customers you attract. Very few customers go out of their way to buy green products merely for the sake of it. Marketers looking to successfully introduce new green products should position them broadly in the market place so they are not just appealing to a small green niche market.
The location must also be consistent with the image you want to project and allow you to project your own image rather than being dominated or compromised by the image of venue. The location must differentiate you from the competitors. This can be achieved by in-store promotions and visually appealing displays or using recycled materials to emphasize the environmental and other benefits.
Promoting products and services to target markets include paid advertising, public relations, sales promotions, direct marketing and on-site promotions. Smart green marketers will be able to reinforce environmental credibility by using sustainable marketing and communication tools and practices. For example, many companies in the financial industry are providing electronic
statements by email; e-marketing is rapidly replacing more traditional marketing methods and printed materials can be produced using recycled materials and efficient processes such as waterless printing.
Retailers, for example are recognizing the value of alliances with other companies, environmental groups and research organizations. When promoting their environmental commitment to reduce the use of plastic bags and promote their green commitment, some retailers sell shopping bags and promote their green commitments.
Moving Towards Green Marketing
The era of green marketing has begun. It has already been granted wide acceptance by all stakeholders. However, there is a need to lay down the standards and practices, in order to bring in objectivity in the judgment of various national and international agencies. This will not only encourage the activities of green marketing but shall also provide the much needed level playing fields to all.
PRESENT TRENDS IN GREEN MARKETING IN INDIA[6]
Ø Organizations Perceive Environmental marketing to be an Opportunity that can be used to achieve its objectives.
Firms have realized that consumers prefer products that do not harm the natural environment as also the human health. Firms marketing such green products are preferred over the others not doing so and thus develop a competitive advantage, simultaneously meeting their business objectives.
Ø Organizations believe they have a moral obligation to be more socially responsible.
This is in keeping with the philosophy of CSR which has been successfully adopted by many business houses to improve their corporate image.
Firms in this situation can take two approaches:
• Use the fact that they are environmentally responsible as a marketing tool.
• Become responsible without prompting this fact.
Ø Governmental Bodies are forcing Firms to Become More Responsible
In most cases the government forces the firm to adopt policy which protects the interests of the consumers. It does so in following ways:
• Reduce production of harmful goods or by -products
• Modify consumer and industry's use and /or consumption of harmful goods; or
• Ensure that all types of consumers have the ability to evaluate the environmental composition of goods
Ø Competitors' Environmental Activities Pressure Firms to change their Environmental Marketing Activities
In order to get even with competitors claim to being environmentally friendly, firms change over to green marketing. Result is green marketing percolates entire industry.
Ø Cost Factors Associated With Waste Disposal or Reductions in Material Usage Forces Firms to Modify their Behavior
With cost cutting becoming part of the strategy of the firms it adopts green marketing in relation to these activities. It may pursue these as follows:
• A Firm develops a technology for reducing waste and sells it to other firms.
• A waste recycling or removal industry develops.
LITERATURE REVIEW
1. golden goose or wild goose the hunt for the green consumer.
This paper tries to provide insight by discarding the socio-demographic and personality-based influences that have been the prime research focus for the last 20 years Instead, it follows the example of other researchers looking at the importance of situational factors relating to the purchase itself. The green purchase perception matrix brings together two of the factors that have most often shown a positive link with green purchase behaviour in academic research - perceived consumer effectiveness (PCE) and cost/ benefit trade-offs. The consumer will remain central to the greening of business for two very important reasons. Firstly, the consumption undertaken by private households accounts for a large proportion of the economy's environmental impact . Secondly, consumption must also form part of the solution within free market economies in which consumer sovereignty is enshrined, and where the majority of companies profess to have a marketing orientation. However, continuing within the conventional marketing paradigm (and with a hunting mentality of identifying and targeting the green consumer with bait, traps and a little camouflage) is unlikely to create significant progress towards sustainability. Perhaps more importantly companies need to create the right habitat in which green consumption can thrive. Instead of acting as hunters, aggressively trying to benefit from the emergence of green consumers by targeting them, they could act more like gamekeepers who nurture and facilitate growth in the population of green consumers. This can be achieved by boosting consumer confidence and by reducing the level of compromise they must make through openness, the provision of full information and consumer choice, environmentally realistic pricing and the development of innovative clean technology solutions.
Reference:-
Ken Peattie (2001), Bussiness Strategy & Environment, Golden goose or wild goose? The Hunt For the green Consumers, Vol: Bus. Strat. Env. 10, 187-199
2. A CONTENT ANALYSIS OF ENVIRONMENTAL ADVERTISING CLAIMS: A MATRIX METHOD APPROACH
This study demonstrates that environmental advertising is not a monolithic phenomenon. Certain types of claims posed among environmental a dare more susceptible to consumer confusion and perceptions of deception. Advertisers would be well advised to pay particular attention to these types claims, particularly in light of the recent FTC directives. In their efforts to jump on the "green" bandwagon, advertisers should be sensitized to the fact that image claims may be a specific problem area Care should be taken in developing and pretest in environmental ads that rely on such claims and efforts to monitor consumer response to them should made. Ultimately, applying the matrix that we have developed here may help to identify such shortcomings with environmental advertising claims and direct attention to potential remedies.
Les Carlson, Stephen J Grove & Norman Kangum (Sep 1993), Journal of Advertising, A context Analysis of environmental Advertising Claims: A matrix Method Approach, Vol.: XXII, No. 3, 27-38.
3.BUYER CHARACTERISTICS OF THE GREEN CONSUMERS AND THEIR IMPLICATIONS FOR ADVERTISING STRATEGY
The study results provide interesting and potentially useful information about the consumer who is interested in buying green. They suggest that particular consumer attitudes are related to the propensity to buy green, but the relations are qualified somewhat by gender and by the nature of the green buying behavior.Making a special effort to buy green is unrelated to impulse buying and brand loyalty. In terms of the communication variables, persons making a special effort to buy green found magazines more interesting than television and indicated they would not buy a brand whose advertising they dislike.
As expected, it was found predictor-criterion relationship differences between the two green buying variables. One criterion variable (making a special effort to buy green) taps a general interest in buying green. The other criterion variable (switching brands to buy green, even at the expense of product effectiveness) is more specific and more stringent in terms of greenness in that it provides more constraints and introduces a salient cost. The results indicate that, across genders, the consumer variables do a better job of predicting the variance in the former criterion than that in the latter criterion.. The results show that the green consumer has an interest in new products, is an information seeker, and talks with others about products. Additionally, green consumers consider themselves opinion leaders, and hence may provide word-of-mouth information that other consumers respect. The green consumer is also a careful shopper, not prone to impulse buying, and pays attention to price, so advertisers must consider those issues as well.The results suggest that if companies do succeed in attracting green-oriented consumers, they will have to continue working to keep them. The lack of brand loyalty on the part of green consumers (in comparison with those less green), coupled with their propensity to actively seek information, implies that the green consumer will always be looking for new products.
Although the environmental movement has been underway for years, green marketing seems to be a relatively new phenomenon. Marketers are typically not slow to adopt an innovation, but green marketing is in some ways fraught with peril Certainly, marketers are getting mixed signals—from polls, from research results, an d from sales figures. Common sense suggests that the use of green appeals by marketers can be productive. However, recent research on green marketing and the green consumer, indicates that the concepts will not be easy to apply. Green consumers must be treated carefully and, in particular, with respect. They appear to be careful and thoughtful consumers. Treated fairly, they may be receptive; treated poorly, they may not only switch brands, but also take others with them.
References:-
L J Shrun, John A McCarty & Tina M Lowrey (Summer 1995), Journal of advertising, Buyer Characteristics of the green consumers and Their implications for Advertising strategy, Vol: XXIV, no 2, 71-81
4.ROLE OF SOCIO DEMOGRAPHICS IN SEGMENTING AND PROFILING GREEN CONSUMERS; AN EXPLORATORY STUDY OF CONSUMERS IN INDIA
Though green consumerism is on the rise, not all the consumers are equally green. To be able to more effectively market green products and ideas,marketers need to segment their market and use differentiated marketing approach for each target segment. Socio-demographic characteristics have been widely used in the past researches as a basis of market segmentation and profiling of green consumers. The present study explores the usefulness of select socio-demographic characteristics in capturing variations present in the environmental consciousness of the consumers in India. Both the univariate and multivariate analyses point to the presence of statistically significant linkages between the socio-demographic characteristics and different environmental consciousness constructs, thus implying potential usefulness of these characteristics in profiling different segments of green consumers an devolving accordingly the green marketing strategies and environmental campaigns as capable of more effectively reaching and influencing the chosen green consumer segments. The study has employed a more elaborate conceptualization of the environmental consciousness construct.
Regarding age,. A negative relationship of age with WSE, IISB and IIO signifies a greater tendency among the relatively younger persons (viz., those belonging to the age groups 18-24 years and 24-35 years) to actively search for the environmentally friendly products, gather environment related information and influence others to behave in an environmentally responsible manner. These persons, however, appear less enthusiastic about choosing the least polluting products (ICLPP). This might be due to their lower purchasing power for being mainly either students or unemployed at this stage in their family life cycle.
Education level is found to be significantly related with the environmental consciousness in respect to five environmental consciousness measures. A significantly positive relationship of the education level with environmental knowledge (EK), incidence and frequency of conservation behavior (ICB and FCB) and frequency of environmental activism implies greater environmental consciousness among the relatively more educated persons. Because of their higher intellectual orientation, these persons are able to better understand and appreciate green ideas and green claims made by the green marketers. Education level is, however, found to be significantly but negatively related with the respondents' willingness to seek environmentally friendly products (WSE).
The variable “typeofschoolattended” emerges as a significant correlate of the environmental consciousness for as many as six constructs. Notwithstanding being less articulate and extrovert, persons with the government school background exhibit a higher level of environmental consciousness in terms of environmental awareness (AEIP) as well as willingness to seek environmentally friendly products (WSE), incidence of seeking information (IISB), conserving resources (ICB) and choosing the least polluting products (ICLPP). The only aspect where they lag behind persons with the private school background is frequency of environmental activism (FEA), probably due to being less extrovert and gregarious than their counterpart.
Income also emerges as an important correlate of environmental consciousness. Persons with higher income are also high in their awareness of the environmental regulations (AER),willingness to pay for the environmentally friendly products (WPM), incidence of information seeking behavior (IISB) and choosing the least polluting products (ICLPP). But in terms of their involvement with the activities relating to influencing others (IIO) and conserving the environment (FCB), they turn out to be poor performers.
Sanjay k Jain & Gurmeet Kaur (2006), Role of Socio Demographics in Segmenting and profiling Green Consumers; An exploratory Study of consumers in India, Vol.: 18 (3), 107-146
5. GREEN MARKETING, AN INDIAN PERSPECTIVE
The present paper discusses the emergence of environmentalism in India and examines the response of government agencies, consumers, non- business organizations and corporate houses to the rising levels of pollution and environmental degradation in the country. Along with a brief introduction to the concept of green marketing, a review of the factors responsible for motivating business firms to go green have been included , after which the paper moves on to a discussion of India's major environmental concerns and efforts made at the governmental level to combat the environmental problem of the country. Succeeding paper analyse related issues such as eco labeling, green consumerism and green corporate marketing practices, in the Indian context. The paper concludes with a discussion of the future of green marketing in India along with the strategy implications and directions for research work.
From the foregoing discussion it is clear that environmentalism has gained importance in India. Various environment protection campaigns initiated in the past, enactment of several environment, launching of green labeling scheme(ECOMARK) and ecological marketing initiatives made by business firms- all these eloquently speak of the growing environmental concern in the country. Intensification of such campaigns and efforts is likely to gain further momentum in the coming years, in India. Growing population, fast depletion of resources, paucity of funds, lack of environment friendly technical know-how, changing consumption patterns, and pressure on the policy makers to hasten the pace of industrialization in view of the need to raise the standards of living and provide employment to the masses pose serious environmental challenges
The present paper has provided only anecdotal evidence of the adoption of green marketing practices by Indian business firms. More rigorous research studies are needed to examine the business firms awareness of different environmental issues and the factors that inhibit and motivate them to go in for green business operations and green marketing practices.
Sanjay K Jain & Gurmeet Kaur (2004), Green Marketing, An Indian perspective, Vol:31, No 2, 168-209
6. ADVERTISING TURN INDIA GREEN, AS INDIANS BECOME INCREASINGLY CONSUMERIST,
Rise of the new consumerism in India, with highly packed food are springing up all over the country, so not only ice frog the west's consumption habit, we could also avoid some of the pitfall of our environment movement too. With the rooted culture of the reusing & recycling, with the wind of change seems to be blowing in India.
References :
Ella Saltmarshe and Annie Dare (2009), Creative Review, Advertising turn India Green, As Indians become increasingly Consumerist, The country's advertising industries has vital role to play, Vol.: Feb 2009, 40-42
7. MARKETING STRATEGIES & MARKET PROSPECTS FOR ENVIRONMENTALLY - FRIENDLY CONSUMER PRODUCT
This study has highlighted the role that firms and their marketing strategies play in influencing consumer demand for green technologies. Firms initially developed and introduced new green products in response to consumer pressure and legislation, thus creating new markets for eco-friendly goods. More recent years, however, saw consumer demand pressure increasing only slowly, while the pressure from legislation and competition gained in importance. Managers acknowledged that product performance gaps between green and conventional technologies have been a major barrier in the diffusion of green consumer products in the UK. Managers argued that firms may have mis-specified green product benefits in relation to consumers needs and that in the absence of clarity of green products environmental impact, performance and other attributes, as opposed to green benefits, remain the key determinants of product preference and choice. Limitations in green product performance constrain pricing and communication efforts. However the study's findings suggest that, apart from product performance gaps, firms communication and promotional policies for green product, which disproportionately favored end users, despite the importance of retailer and dealer acceptance, were imbalanced and far from effective, provision of full information and consumer choice, environmentally realistic pricing and the development of innovative clean technology solutions.
Refer3ence:-
Although the environmental movement has been underway for years, green marketing seems to be a relatively new phenomenon. Marketers are typically not slow to adopt an innovation, but green marketing is in some ways fraught with peril Certainly, marketers are getting mixed signals—from polls, from research results, an d from sales figures. Common sense suggests that the use of green appeals by marketers can be productive. However, recent research on green marketing and the green consumer, indicates that the concepts will not be easy to apply. Green consumers must be treated carefully and, in particular, with respect. They appear to be careful and thoughtful consumers. Treated fairly, they may be receptive; treated poorly, they may not only switch brands, but also take others with them. L J Shrun, John A McCarty & Tina M Lowrey (Summer 1995), Journal of advertising, Buyer Characteristics of the green consumers and Their implications for Advertising strategy, Vol: XXIV, no 2, 71-81
8. ROLE OF SOCIO DEMOGRAPHICS IN SEGMENTING AND PROFILING GREEN CONSUMERS; AN EXPLORATORY STUDY OF CONSUMERS IN INDIA
Sanjay k Jain & Gurmeet Kaur (2006), Role of Socio Demographics in Segmenting and profiling Green Consumers; An exploratory Study of consumers in India, Vol.: 18 (3), 107-146. The present paper discusses the emergence of environmentalism in India and examines the response of government agencies, consumers, non- business organizations and corporate houses to the rising levels of pollution and environmental degradation in the country. Along with a brief introduction to the concept of green marketing, a review of the factors responsible for motivating business firms to go green have been included , after which the paper moves on to a discussion of India's major environmental concerns and efforts made at the governmental level to combat the environmental problem of the country. Succeeding paper analyse related issues such as eco labeling, green consumerism and green corporate marketing practices, in the Indian context. The paper concludes with a discussion of the future of green marketing in India along with the strategy implications and directions for research work.From the foregoing discussion it is clear that environmentalism has gained importance in India. Various environment protection campaigns initiated in the past, enactment of several environment, launching of green labeling scheme (ECOMARK) and ecological marketing initiatives made by business firms- all these eloquently speak of the growing environmental concern in the country. Intensification of such campaigns and efforts is likely to gain further momentum in the coming years, in India. Growing population, fast depletion of resources, paucity of funds, lack of environment friendly technical know-how, changing consumption patterns, and pressure on the policy makers to hasten the pace of industrialization in view of the need to raise the standards of living and provide employment to the masses pose serious environmental challenges The present paper has provided only anecdotal evidence of the adoption of green marketing practices by Indian business firms. More rigorous research studies are needed to examine the business firms awareness of different environmental issues and the factors that inhibit and motivate them to go in for green business operations and green marketing practices.
Sanjay K Jain & Gurmeet Kaur (2004), Green Marketing, An Indian perspective, Vol:31, No 2, 168-209 Rise of the new consumerism in India, with highly packed food are springing up all over the country, so not only ice frog the west's consumption habit, we could also avoid some of the pitfall of our environment movement too. With the rooted culture of the reusing & recycling, with the wind of change seems to be blowing in India.
This study has highlighted the role that firms and their marketing strategies play in influencing consumer demand for green technologies. Firms initially developed and introduced new green products in response to consumer pressure and legislation, thus creating new markets for eco-friendly goods. More recent years, however, saw consumer demand pressure increasing only slowly, while the pressure from legislation and competition gained in importance. Managers acknowledged that product performance gaps between green and conventional technologies have been a major barrier in the diffusion of green consumer products in the UK. Managers argued that firms may have mis-specified green product benefits in relation to consumers needs and that in the absence of clarity of green products environmental impact, performance and other attributes, as opposed to green benefits, remain the key determinants of product preference and choice. Limitations in green product performance constrain pricing and communication efforts. However the study's findings suggest that, apart from product performance gaps, firms communication and promotional policies for green product, which disproportionately favored end users, despite the importance of retailer and dealer acceptance, were imbalanced and far from effective.
Veronica Wong, William Turner & Paul Stoneman (1996), British Journal of management, Marketing Strategies & market prospects for environmentally - Friendly consumer Product, Vol.: 7, 263-281
DATA COLLECTION APPROACH
Primary data.
The primary data are those which are collected afresh and for the first time, and thus happen to be original in character. We collect primary data during the course of doing experiments in an experimental research but in case we do research of the descriptive type and performs surveys.
Here the Primary data will be collected by means of preparing a questionnaire and getting it filled by a large sample space. These questionnaires will help in drawing conclusions about the case.
SECONDARY DATA
Secondary data means data that are already available i.e. they refer to the data which have already been collected and analyzed by someone else. When the researcher utilizes secondary data then he has to look into various sources from where he can obtain them. In this case he is certainly not confronted with the problems that are usually associated with the collection of original data. Secondary data may either be published data or unpublished data.
§ SIZE OF SAMPLE : -
This refers to the numbers of items to be selected from universe to constitute a sample. An optimum sample is one, which fulfills the requirements of efficiency, representativeness, reliability and flexibility.
SAMPLE SIZE: - 200 respondents
§ SAMPLE TYPE : -
CONVENIENCE SAMPLING: - When population elements are selected for inclusion in the sample based on the case of access; it can be called convenience sampling.
DATA COLLECTION AND DATA ANALYSIS
1) Are you aware about the following green products / environmental friendly products?
a) Solar inverters/ solar geysers
b) Green Paper
c) Green apparels
d) Green Home Appliances
e) CFL Bulbs
2) Which of the following green products have you used?
a) Solar inverters / solar geysers
3) Rate the following factors according to their influence on your purchase of Green products
HYPOTHESIS 1: Ho: Price does not have effect on purchase of green products
H1: Price has effect on the purchase of green products.
Calculation:
Here Chi-Square calculated (72.15) is greater than Chi-Square tabulated (9.48). Thus we can reject our null hypothesis and accept our alternative hypothesis i.e. price has effect on the purchase of green products.
HYPOTHESIS 2: Ho: Environment Consciousness does not have an effect on purchase of green products
H1: Environment consciousness has effect on the purchase of green products.
Here Chi-Square calculated (58.65) is greater than Chi-Square tabulated (9.48). Thus we can reject our null hypothesis and accept our alternative hypothesis i.e. Environment consciousness has effect on the purchase of green products
HYPOTHESIS 3: Ho: Availability of the Product does not have an effect on purchase of green products
H1: Availability of the product has effect on the purchase of green products
Here Chi-Square calculated (29.2) is greater than Chi-Square tabulated (9.48). Thus we can reject our null hypothesis and accept our alternative hypothesis i.e. Availability of the product has effect on the purchase of green products
HYPOTHESIS 4: Ho: low awareness does not have an effect on purchase of green products
H1: low awareness has effect on the purchase of green products
Here Chi-Square calculated (38.9) is greater than Chi-Square tabulated (9.48). Thus we can reject our null hypothesis and accept our alternative hypothesis i.e. low awareness has effect on the purchase of green products
4) Have you ever used a solar Invertors or a solar geyser?
5) Which factor plays important role while using solar invertors/ solar geyser?
Here question 5 and 7 are combined and regression is been applied. Use is an Dependent variable and independent variables are price, environment consciousness, availability of the product and awareness.
Model Summary(b)
a Predictors: (Constant), Low Awareness, High Price, High Environment consicouness, low Availability
b Dependent Variable: Use
Coefficients
a Dependent Variable: Use
Thus our equation, at 99% level of confidence level, obtained is:
Usability of green products = 0.116*(Environment Consciousness) - 0.638*(High Price) - 0.23*( Low Availability) - 0.001*( Low Awareness)
This equation suggest that environment consciousness play a vital role on the usability of the green products
From the survey conducted it can be concluded that Indian consumers are still unaware about green marketing. Out of the 200 hundred respondents only 34 have used solar geysers/ solar invertors. Even though they know about green products on smaller scale like the CFL bulbs but are unaware about the other products on larger scale
Its further seen that variable that effects the consumers most during the purchase green products is environment consciousness.
Green marketing covers more than a firm's marketing claims. While firms must bear much of the responsibility for environmental degradation, the responsibility should not be theirs alone. Ultimately green marketing requires that consumers want a cleaner environment and are willing to "pay" for it, possibly through higher priced goods, modified individual lifestyles, or even governmental intervention. Until this occurs it will be difficult for firms alone to lead the green
marketing revolution. Having said this, it must not be forgotten that the industrial buyer also has the ability to pressure suppliers to modify their activities. Thus an environmental committed organization may not only produce goods that have reduced their detrimental impact on the environment, they may also be able to pressure their suppliers to behave in a more environmentally "responsible" fashion. Final consumers and industrial buyers also have the
ability to pressure organizations to integrate the environment into their corporate culture and thus ensure all organizations minimize the detrimental environmental impact of their activities. Thus green marketing should look at minimizing environmental harm, not ne

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Sustainable communications in the era of green marketing.

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Judy Davies, VP of Communications and Government Relations, North America, Infineon Technologies .
Any technology trade show attendee can attest, brand marketing and communications from across the business-to-business (B2B) and business-to-consumer (B2C) spectrum have become saturated with messaging on sustainability and environmentalism. And for good reason … if these communications are delivered in good faith. Global climate change represents an existential threat , and technology companies are uniquely positioned to positively impact the environment both through sustainable internal business practices as well as through the creation of cutting-edge innovations—electric vehicles (EVs), alternative energy farms, improved energy efficiency and much more.
CES 2023 was no exception, as companies shared a range of offerings promoting their ecological-mindedness, from bioengineered houseplants and next-generation farm equipment to maritime vehicles and environmentally friendly phone cases.
The Consumer Technology Association (CTA) itself kept sustainability “top of mind” when developing the show exhibitions and programming, and CES 2023 featured the show’s first-ever panel dedicated to sustainability, “ The Era of Sustainable Consumer Electronics ,” featuring Bob LeFort, president of Infineon Technologies Americas ( disclosure: I am employed by Infineon ) and other executives representing globally influential companies, including 3M, LG Electronics and Qualcomm.
The rise in sustainability-focused communications is a natural byproduct of the growing global consciousness of the climate change threat level.
To be clear, the most important action organizations can take is to ensure they positively contribute to a greener future regardless of communications around those contributions. In light of the current sustainability messaging landscape, though, communicators do play a vital role in enabling organizations to effectively articulate their unique sustainability value propositions.
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By abiding by three sustainability messaging pillars, communications teams can accurately reflect the actions being taken by their organizations to serve as agents of change in the fight against climate change.
Perhaps the most important factor in the creation of sustainability messaging is the fostering of an authoritative organizational voice. That is not to say that all organizations must be expected to speak as experts on all topics related to sustainability, environmentalism and climate change; rather, authority is derived from two factors.
First, speak clearly and objectively on the scope of the threat climate change poses to society, including how climate change disproportionately impacts disadvantaged social groups. Organizations must take clearly stated, unequivocal stands for the causes they publicly support while providing their expert opinions into the public sphere on the best path toward a brighter future.
And, it is important to remember that organizations are not monoliths and are also not wholly defined by executive behavior. Authoritative messaging must resonate throughout every organizational level, and employees must feel empowered to share in sustainable corporate initiatives.
Second, authoritative messaging amplifies the consensus research of environmental scientists while simultaneously committing to actionable change.
My company, for example, has committed to achieving carbon neutrality by 2030 and cutting emissions by 70% (from those measured in 2019). Other examples include Microsoft’s commitment to carbon negativity by the end of the decade and, by 2050, to remove all of its direct emissions and energy consumption since the company’s founding in 1975. JetBlue committed to a decarbonization plan achieving net-zero emissions by 2040 and has built a domestic carbon neutrality plan through partnerships with climate experts at South Pole (which also partners with the World Economic Forum and the United Nations Global Compact) as well as EcoAct.
Authenticity
A foundational aspect of any communications plan is the importance of authenticity; that is, that messaging accurately matches an organization’s impact and actions.
An organization must be able to support its sustainable messaging with verifiable metrics proving a significant commitment with a positive impact. Inauthentically communicating about a topic as important as global climate change is professional malpractice, and guilty organizations will rightly be labeled greenwashers .
Consider a 2022 survey from Google Cloud that pressed executives on their organizations’ sustainability commitments:
“Over half (58%) of executives say their organization is guilty of greenwashing—conveying a false impression or giving misleading information that says a company’s products or practices are more environmentally friendly than they actually are. This is especially true in North America, where 72% of respondents believe that their organization has overstated its sustainability efforts. Overall, 66% questioned how genuine some of their organization’s sustainability initiatives are.”
So, how can communications professionals ensure their messaging aligns with their organizations’ commitment? The best path is to build that messaging on top of comprehensive, metrics-based reporting achieved through earnest investment in internal operations. For example, my company publishes a yearly sustainability addendum to its annual report that breaks down internal sustainability actions and the impact of its products on global sustainability (as well as topics beyond environmentalism, such as business ethics, human rights, employee protections and more). Other examples of companies that have integrated sustainability into their core brand values and publish similar insights with great transparency include Patagonia and Ikea .
Finally, successful sustainability communications must be supplemented by outreach designed to educate stakeholders, especially the media, not only on an organization’s sustainability efforts but how their innovations are creating a greener future.
Consider the semiconductor industry. Chips are at the heart of virtually every piece of electronics created today. Consumer and commercial electric vehicles will play a vital role in reducing carbon emissions, and semiconductors are the technology that allow such vehicles to be viable at all.
Semiconductors are also creating more alternative energy capture solutions, enabling advanced air quality monitoring and much more; but, semiconductor communications teams rightfully dedicate significant time bridging the knowledge gap for the public—explaining the sustainability implications to technology journalists, explaining the technology implications to sustainability journalists.
Those with the power to create and further change have a greater responsibility to do so; in business, an organization’s responsibility to contribute to a better world scales directly with traditional growth metrics like revenue, capital costs and return on investment (ROI). But in the face of an existential threat, the words organizations use about sustainability must not be hollow. Rather, communications must be crafted that authoritatively convey the conversations’ stakes, authentically describe the organization’s contributions to the solution and simultaneously educate the public on the broader sustainability ecosystem.
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Green Marketing Dissertation Topics 1 of 3 Green Marketing Dissertation Topics Apr. 24, 2018 • 2 likes • 10,243 views Download Now Download to read offline Education Hi! Take a look at the list of best green marketing dissertation topics. More topics here https://www.marketingdissertation.net/available-topics-for-green-marketing-dissertation/
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Dissertation project on green marketing However, you need to add something new to make your dissertation notable among all the other existing works.. Green marketing is a global concern and it is going to have a better future. · Make prices reflect actual and environmental costs. Green marketing builds brand equity and wins brand loyalty among ...
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Graduate Thesis Or Dissertation The effectiveness of therapeutic self-directive play in self-concept of educationally handicapped children in Saratoga, California elementary schools Public Deposited. Analytics. × ...
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